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How to make 'Close (and accept)' thingy disappear...

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Solved How to make 'Close (and accept)' thingy disappear...

Post by jkh January 15th 2019, 9:39 pm

How to make 'Close (and accept)' thingy disappear... 144

Every time I visit a Forumotion forum I see this ^^^ and it doesn't matter what I click on I can't get it to disappear - any ideas please?

It's doing my head in because it obscures the bottom of the forums. grrr!!!!!


Last edited by jkh on January 19th 2019, 3:42 pm; edited 1 time in total
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by brandon_g January 15th 2019, 9:43 pm

Hello,

Have you tried clearing your cache and cookies? It should disappear after hitting accept or close.


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 15th 2019, 9:47 pm

Hi Brandon. Yes, I've tried that.

I can get it to disappear on this forum, but when I vist skouliki's forum or my test forum then I can't get rid of it.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by mpelmmc January 15th 2019, 9:49 pm

Hello,

I have entered your forum and I can close it perfectly.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 15th 2019, 9:51 pm

What about skouliki's?

eta: yes, my main forum is ok, but not my test forum

Once I'm logged in then it's ok, but it's very annoying for a guest.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 15th 2019, 10:27 pm

Hi

You mean you click accept or close and then if you refresh the page the message re appears ?
Or you mean the window dont close at all even if you click accept or close
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by SLGray January 15th 2019, 10:36 pm

Have you tried different browsers and devices?


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 15th 2019, 10:52 pm

On my test forum and skouliki's forum I can't make it disappear at all.

On this support forum I can make it disappear then when I click on Portal it comes back.... Confused

Yes, I've tried different browsers, and I've just cleared my cookies again but no difference.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by SLGray January 15th 2019, 11:05 pm

Devices?


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 16th 2019, 2:15 am

yes you are right the accept and close button doesn't do anything
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 16th 2019, 2:23 am

Thank you skouliki, I'm glad it's not just me.

But when I've tried to visit your forum recently the accept and close button issue just makes me give up and go away! It takes up quite a bit of the bottom of the forum.

I'm sure this must be happening with other forums and they could be losing visitors or even new members.

Possibly.

Hopefully there's an easy fix....?
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 16th 2019, 2:27 am

try to my forum now
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 16th 2019, 2:29 am

The only thing I can click is 'Learn more and manage my cookies'. The other two links don't work.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 16th 2019, 2:32 am

And I might add if a new person clicks the middle link and sees a whole page of text of 'Privacy Policy' they certainly won't hang around!
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 16th 2019, 2:34 am

this is happening only to quests not to registered members
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by SLGray January 16th 2019, 2:38 am

Also mostly European guests.  This is related to the new regulations in Europe.


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 16th 2019, 2:42 am

Yes, just to guests. Once logged in it's fine, but it's enough to put guests off from hanging around or even registering especially if they see that 'Privacy Policy' page.

I've just deleted the forum cookies on my forum and got this

How to make 'Close (and accept)' thingy disappear... 232

This ^^^ is new too.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 16th 2019, 3:09 am

This was happening before also see here https://help.forumotion.com/t136562p30-information-collection-practices-cookies

i will be back when i have some news on this
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 16th 2019, 4:05 pm

hello

i was informed from our techs that the issue is coming from the javascript
i disable them to my forum and the cookie banner behave normally so you have to find which java is doing this conflict
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by Ape January 16th 2019, 5:20 pm

The best wat to fix this is to turn off your JavaScript one by one then try it using some other browser,
When you turn one off then clear your cookies and then try again.

So say you use Google Chrome all the time log in on that browser as founder.
Then open up say Firefox and try your link's once clicked refresh the page and see if it comes back or not if yes then try the next JavaScript until it works.


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 17th 2019, 10:59 am

Interesting...

I've got squillions of javascripts on my main forum but haven't got any issues with the 'Close and Accept' thingy.

However, on my test forum, I've only got a few javascripts. I've just turned off all javascripts and the 'Close and Accept' thingy still doesn't work on my test forum even after deleting forum cookies, clearing browser cache etc.

And the 'Close and Accept' thingy still doesn't work on skouliki's forum - unless she hasn't sorted it out on her site.

Confused
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by Ape January 17th 2019, 11:05 am

Q1, Have you made any change to your templates ? if yes try and turn then off and see if it still shows your problem.
Can you send me a test account by PM with a link to your test forum please.

I will then run some short tests and see if i can find the problem.


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by Ape January 17th 2019, 1:26 pm

Hello I have took a look at this for you and have seen the same problem I have made sure your forum has no Javascripts working in the background and still the problem is there.

I have also found one other problem.

when you click the Welcome in the toolbar it don't come up with a dropdown
How to make 'Close (and accept)' thingy disappear... Captu125

Tome this looks like a template problem

When i get home i will make a report to out tech staff to look in to this some more as you are not the only one making the report.

Can you try and turn off your templates just for a test and see if the problem is still there before i make the report.


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 17th 2019, 1:46 pm

Hi Ape

I turned the templates off and the problem is still there.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 17th 2019, 2:14 pm

as i look into this i found out that my test forum same javascript same template dont have the cookie banner issue while my main forum has it (if i turn off the js its ok )


edit:my issue has the side menu can you please @jkh confirm now that you can accept cookies please   
still i have issue
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by jkh January 17th 2019, 2:28 pm

It still doesn't work for me on your site skouliki.
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by skouliki January 17th 2019, 2:29 pm

yes i know  Confused
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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by Ape January 17th 2019, 11:13 pm

I will make a fresh report on this matter I know it was reported before but i think the tech team need to look in to this some more.


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by Ape January 17th 2019, 11:20 pm

report has been made


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Solved Re: How to make 'Close (and accept)' thingy disappear...

Post by Ape January 18th 2019, 10:18 am

Hello @JKH our tech team have been on your forum and found the problem.

They think it is down to the widgets you have if you turn them off the problem is no longer there.
Please turn off your widgets and test for your self.

You may need to go in to each one to find out what one is making the problem Smile


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