Doamin name no longer working

Can someone help?? Suddenly this morning forumotion is no longer directing my forum to my domain name which is www.insidelakeside.com. When a user goes there it says it no longer exists and is directing them to a bigforumpro address. I have the advanced package. HELP!!!

This is the message I get:

Hello @bhowe Thank you for your post today.

You posted in the Wrong thread so i have made a Split of the topic and you now have your own Thread.

Please make sure you read our rules before making any more topic's or posting in others threads.

Please send me a PM with your Email address you made your forum with and i will give you the link to your forum.

Also did you buy the domain off of us or was it hosted outside of Forumotion  as you my not have seen we now have a package system and for a domain name to work you must atleast have a package.

To find out more about this please read my helpful topic's

 Helpful Topic's
Forumotion Packages

Custom your Domaine Name
Redirecting a domain name acquired outside Forumotion
Domain name transfer
SSL Certificate: Guide for a success forum migration to HTTPS

Hello, it wouldn't let me start a new topic. I sent you a PM with the email address. I have the advanced package and everything has been working for 7 years then suddenly this morning it is giving all my members the message I poste above. My domain name was purchased through NameCheap.com

Thank you for your PM i have found this forum linked to your Email address http://lakechapalainfo.bigforumpro.com

It looks like you forum package may have ran out or your domain has ran out.
please try to log in with that address and tell me what your ACP tells you

ACP >> Misc >> Credits management >> Summary & Management 

Take a screen shot of that page, also take a screen shot of your domain page

ACP >> General tab >> Forum >> Forum address >>

Please take a screen shot of both tabs in the center of the screen

OK, I seemed to have fixed it by retyping in my domain name under the personalized domain name tab. I am curious as to how this could have gotten changed or deleted though.


Here is my advanced package screen:

oh okay I now know why your domain name was stopped. Your package runs out in 9 days this is why our system turned your address off.




You need to update your package again for us to keep letting you use your external domain name.


EDIT: I have just seen you are paying monthly so the last info gave is not right.

I am not sure why your domain name was no longer working
you will also need to turn on your HTTPS address for your domain name to make your forum safe

Ok, there is no risk or loss of data converting to HTTPS?

No there is no risk of data loss.

No none at all it is just a small change to your address and some address files that is it really 100% safe

@bhowe is this solved?
if yes please mark it as Solved

thank you