Email delivery issue

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In progress Email delivery issue

Post by topaffz on April 13th 2019, 11:58 pm

Hi, Days ago I have received an email with a subject "Discover ForumsClub : Forumotion's new community site for building advanced collaborative communities!" sent by Forumotion.com administration from email noreply@forumotion.com

So it has landed into my Gmail account SPAM folder which is strange, and I believe my forums newsletters land into SPAM folder as well.

What do you think about this? thanks

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In progress Re: Email delivery issue

Post by SLGray on April 14th 2019, 12:32 am

Have you checked your list to made sure that anything from Forumotion is not considered spam?


Email delivery issue Slgray10

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In progress Re: Email delivery issue

Post by brandon_g on April 14th 2019, 3:42 am

Hello,

It's just your spam filter over reacting. You can just tick not spam and it will remove it fron the spam list.

-Brandon


Email delivery issue Brando10
Remember to mark your topic Email delivery issue Solved15 when a solution is found.
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In progress Re: Email delivery issue

Post by topaffz on April 14th 2019, 3:57 am

I understand that I can whitelist the noreply@forumotion.com email to receive in to inbox.
It's Gmail, and to tell 1000s of user to whitelist the email is realy not possible and not proffesional, the emails MUST land in to inbox, it means your domain got banned...
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In progress Re: Email delivery issue

Post by SLGray on April 14th 2019, 5:40 am

It is not ban. It is that some email providers' spam systems overacts on some activity.


Email delivery issue Slgray10

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In progress Re: Email delivery issue

Post by APE on April 14th 2019, 4:23 pm

Hello i can help here when a Email provider lets emails in to your inbox it looks for the first part of the Email address most ISP and email systems let them in and all is ok but now days it finds this part noreply@ not safe,

This is not 100% true though most sites now use the same "noreply@" name to start off with this is so no member of the public reply to the Email sent.

Sadly we can not help if your Email provider thinks this is junk but there is away to stop it and that is to white-list the address your self. I understand it can be a pain in the BUTT to tell all your members t keep doing this that's why i add it in our New members PM and then they will do it without any thought.

Sadly we will not change the address to something else as this would cost to much and time that we just don't have right now.


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