External Domain Redirecting Problem

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Solved External Domain Redirecting Problem

Post by Snows on June 7th 2019, 8:25 pm

My forum external domain is redirecting to the forum domain, Here is the external Domain www.9jatechs.com . please what can i do?


Last edited by Snows on June 9th 2019, 1:49 pm; edited 1 time in total
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Solved Re: External Domain Redirecting Problem

Post by APE on June 7th 2019, 8:28 pm

hello what is your forum address ?


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 7th 2019, 8:31 pm

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Solved Re: External Domain Redirecting Problem

Post by APE on June 7th 2019, 8:41 pm

ok i need to know do you have a external hosted with us or is it a domain hosted by some one like godaddy?

Also what package do you have ? External Domain Redirecting Problem 857436672 or External Domain Redirecting Problem 312592876 and are you paying monthly or yearly ?


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 7th 2019, 9:13 pm

The domain is hosted by Godaddy, but I'm on free package.
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Solved Re: External Domain Redirecting Problem

Post by SLGray on June 7th 2019, 9:51 pm

You can only use a domain name in advanced or premium package.


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Solved Re: External Domain Redirecting Problem

Post by APE on June 7th 2019, 11:00 pm

Your address will no longer work if you have a free package you will have to buy a package from us then you can run your domain again.

 



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Solved Re: External Domain Redirecting Problem

Post by SarkZKalie on June 7th 2019, 11:42 pm

Custom domain is only appy for External Domain Redirecting Problem 857436672 or External Domain Redirecting Problem 312592876 Package


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 8th 2019, 12:36 am

This external domain is working but its redirecting to the forum domain.
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Solved Re: External Domain Redirecting Problem

Post by brandon_g on June 8th 2019, 3:19 am

Exactly, if you want the free url to redirect to the domain name instead, you need to have either the advanced or premium package with us. Otherwise it will just redirect to your free url and thats it.

-Brandon


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Solved Re: External Domain Redirecting Problem

Post by SLGray on June 8th 2019, 6:55 am

To add an external domain name or one through Forumotion, you have to have either an advanced package or a premium package.


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 8th 2019, 3:36 pm

I just purchased the Advanced package but its still redirecting to the free Domain URL.
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Solved Re: External Domain Redirecting Problem

Post by APE on June 8th 2019, 7:27 pm

It will still do that you have to give it time we always say 24 to 48hrs. If after that 48hrs you still have a problem then you can ask us to look in to it again.

My advice is to remove it fro your ACP and then re add it then that will speed things up.

But remember you will have to buy a package from us every year at the same time making sure it don't run out.


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 8th 2019, 7:30 pm

@APE wrote:It will still do that you have to give it time we always say 24 to 48hrs. If after that 48hrs you still have a problem then you can ask us to look in to it again.

My advice is to remove it fro your ACP and then re add it then that will speed things up.

But remember you will have to buy a package from us every year at the same time making sure it don't run out.
Okay thanks but i have a questions.
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Solved Re: External Domain Redirecting Problem

Post by Snows on June 8th 2019, 7:46 pm

Does it mean that if the Advance Package expire the External URL will still redirect to the free URL?
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Solved Re: External Domain Redirecting Problem

Post by APE on June 8th 2019, 7:51 pm

As soon as your package runs out this time next year your address will go back to your free domain like it has now.

You will need to always have one of our paid packages or it will go back to your default address.

To stop the package from running out you will be told by your ACP it's about to run out then you can pay for it to be upgraded. you should never let it run out if you want your own domain name.


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 8th 2019, 7:57 pm

@APE wrote:As soon as your package runs out this time next year your address will go back to your free domain like it has now.

You will need to always have one of our paid packages or it will go back to your default address.

To stop the package from running out you will be told by your ACP it's about to run out then you can pay for it to be upgraded. you should never let it run out if you want your own domain name.
Okay, thanks 
Just waiting for it to go stop the redirection now.
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Solved Re: External Domain Redirecting Problem

Post by APE on June 9th 2019, 10:42 am

Did you try and turn the domain off then back on again in your ACP ?

if no then give that a try.


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Solved Re: External Domain Redirecting Problem

Post by Snows on June 9th 2019, 11:03 am

Is okay now, but please how can i transfer my domain to Forumotion?
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Solved Re: External Domain Redirecting Problem

Post by APE on June 9th 2019, 12:41 pm

@Snows wrote:Is okay now, but please how can i transfer my domain to Forumotion?
Sorry but you can not transfer the domain to us as we have no power over the domain you got from your host.
you should have got the domain name from us to begin with.

As your problem with the domain name is now fixed can i close this topic ?

If yes please press the Green mark solved button found at the top of this topic.


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Solved Re: External Domain Redirecting Problem

Post by SLGray on June 9th 2019, 7:14 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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