Problem with returning posts for a period of 16 days ago

by saragosa Thu 18 Jul - 18:39

Greetings and respect.
I come from forum roknostalgija
http://roknostalgija.serbianforum.info/forum
version phpBB3
where I am in the position of the board administrator.
However, from the afternoon today I have a problem with forum information.
It happened that all new posts and topics were deleted, there are no more and it is returned all for a period of 16 days, i.e. by 02 July, at the beginning of the month. None of the admina has erased anything or touched the admin panel, nor in the forum settings, so I'm asking if you can help me, because I do not know what it's all about and why this happened. Confused

Thanks for understanding and greetings.

by **SLGray** Thu 18 Jul - 20:07

So you are not the founder of the forum?

by saragosa Thu 18 Jul - 20:24

No, I am not the founder of the forum, but I am the main admin on the forum for the last 7 years, because the chief founder first got sick, then he withdrew from the forum, at the moment I do not have any contact with him.
If you can help, somehow.

by **SLGray** Thu 18 Jul - 20:35

That could be an issue since the tools to use to restore messages is only accessible to the founder.

Was someone online when this happened?

by **brandon_g** Thu 18 Jul - 20:35

Hello,

I am pretty sure this is related to this: https://help.forumotion.com/t91017p210-grammar-errors#1093892 .

Read The Godfather's last post on there about having to do a system restore on some boards.

-Brandon

by **Ape** Thu 18 Jul - 20:37

Hello sadly we can only help the founder of the forum.

If the founder has not been on the forum for 6 months and 1 day then you could take over the forum as founder and you would then have the power.

You would need to make a post on your forum and ask your members and staff if it's ok to take over the forum and this post would have to be seen by guests so we can read the post.

for more info please read this topic. >> Recovery or Change the Founder of an Account

by saragosa Thu 18 Jul - 20:52

SLGray wrote:That could be an issue since the tools to use to restore messages is only accessible to the founder.

Was someone online when this happened?

At that moment, I was not in the vicinity of the companion, nor in the apartment, so I do not know if another member of the forum was online. Tonight after 20 hours I learned about this and saw forum changes. Everything was fine and the forum was normally worked until 3 pm, afternoon. So the changes took place between 03 and 08 PM.

by **The Godfather** Fri 19 Jul - 9:34

Hello @saragosa

We did have a technical problem on some languages, including yours, which led to a total loss of forum pages encoding for some NOT UTF-8 forums. As a result, the entire content of the forum had become unreadable.

In order to correct this problem, we had no choice but to apply the last forum backup in its completely readable and problem-free version. In some cases, the backup dated back a few days, which explains the new content posted disappearance (posted during the days not covered by the mounted backup).

We are really sorry for this inconvenience beyond our control. The loss of content on one of our forums, however small it may be, is something that saddens us, but in this case it was a necessary evil to recover the vast majority of the misencoded forum content. In a way, sacrificed a few topics to save thousands more.

As it stands, all lost content that can be recovered has already been recovered, the rest is unfortunately not recoverable. However, you should know that we have already done what is necessary and taken our precautions to ensure that such a thing does not happen again.

Thank you for your understanding and we apologize for the inconvenience caused Sniff

by saragosa Fri 19 Jul - 10:04

@The Godfather

Thank you for the precise information and explanations.
In order to be able to control, at least to some extent, the situation on our admin panel, today I have opened a new topic on the topic of the forum founder, since the old founder has been active for a long time, and it would be desirable that someone has access to all these data.
I have been in the forum since 2009, and from that moment I have been organizing the forum in the best possible way for 10 years.
That's why I asked all members of the RN forum to give their opinion on this, and I put the topic on the main page so that you can see from the forumotion how the debate and discussion are going on, because it is open to all forum guests.

http://roknostalgija.serbianforum.info/t23247-promjena-osnivaea-founder#157989

Thank you for your understanding and help.

Hello.

by **The Godfather** Fri 19 Jul - 12:24

thank you for your understanding

for your request to recover the forum foundation, yes no problem, especially since the founder has been absent since 2012 and the forum community agrees.

so, please forward your request by PM to a staff member with the forum address + an email free from any Forumotion forum so that we can use it as a foundation email and your founder profile with a new foundation password and access to the foundation tools on it.

regards