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Advance package problem

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Solved Advance package problem

Post by Tim Fortner October 30th 2019, 9:27 pm

Couple of problems..

After resubscribing today to the advance package that didn’t auto sub on the 24th, I noticed that I was charged .10 more than usual. I’m also still getting ads on my site that I paid to have removed through the advance package. I was charged $5.70 for advance package with ads removed for members.

Advance package problem 78538110

Some previous months history of $5.60 with ads removed....

Advance package problem 83a3ee10

earlybirdracing.com
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Solved Re: Advance package problem

Post by Ape October 31st 2019, 12:44 am

Please can you send me a Screen shot of your
ACP >> Misc >>

And then
ACP >> Misc >> Credits management >> Forumotion Packages >> Summary management

You can send this to me here or by PM you can pick.


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Advance package problem Ape_b110
Advance package problem Ape1010
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Solved Re: Advance package problem

Post by The Godfather October 31st 2019, 9:51 am

Hello @Tim Fortner

You have subscribed to an advanced monthly package without deleting ads for 360 credits per month = $5.70

It is therefore normal that you have the ads on the forum because you did not choose to delete them when you set up your monthly package.

If you want to delete the ads, you will have to go through your admin panel > misc > spend credits > ads.

As far as prices are concerned, this is also normal. The price has increased slightly by a few cents since the implementation of your old package.
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Solved Re: Advance package problem

Post by Tim Fortner October 31st 2019, 10:43 am

I guess I’ll just deal with it for the next 34 days. I will not buy an additional 500 credits just to remove ads that I’m sure I removed in the first place. This is all the result of my subscription not automatically renewing properly on the 24th. You can mark this as solved. Thanks..
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Solved Re: Advance package problem

Post by skouliki October 31st 2019, 10:55 am

Problem solved & topic archived.

Please read our forum rules:  ESF General Rules
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