My forum does not work correctly.

by Koha JM July 12th 2020, 9:51 pm

Hi staffs and admin!
I need a help because my forum does not work.
Old domain at: http://vietnamvui.ace.st
New domain at: https://vietnamvui.forumvi.com
Please help me to access and repair that forum.
Thank you!

by **skouliki** July 12th 2020, 9:58 pm

hello

i have a blank page.. can you explain what exactly did you did before the problem occurred?

by Koha JM July 12th 2020, 10:02 pm

I did not access to that forum for a long time.
This problem appear when my forum being move to new version.
I do not know about that problem until I see that blank page.
I need a help to recovery or renew my forum.

by **skouliki** July 12th 2020, 10:05 pm

are you the founder of the forum ?

by Koha JM July 12th 2020, 10:09 pm

That is right.
I am a founder of the forum.
My admin email at: deleted by skouliki (Thank you for delete that private information)

by **skouliki** July 12th 2020, 10:12 pm

Please do not share any of your personal information in public sections of the Support Forum.
For security reasons, I have removed your personal information from your post. Thank you!.

Please read our forum rules: ESF General Rules

this is not the correct mail for this forum https://vietnamvui.forumvi.com

try this tool but you must have the correct creation mail https://help.forumotion.com/t9692-the-utilities-backup-and-restore?highlight=utilities

or try to use this link https://vietnamvui.forumvi.com/admin

by Koha JM July 12th 2020, 10:24 pm

Sorry, but I do not remember my fouder information and I can not use this link (Forgot password) to recovery my passord.
I just remember that I have an Administrator account named Koha JeseMen (using email I shown you to register). That is a second admin account to use in case do not access main Admin account.