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Chose the wrong package by mistake

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brandon_g
lallasgr
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Solved Chose the wrong package by mistake

Post by lallasgr July 18th 2020, 4:09 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : Yourself
When the problem appeared : After I did a payment
Forum link : ( link is hidden, you must reply to see )

Description of problem

Dear sirs,

Toady I renew the advanced package that I used to have but by mistake didn't tick the box to hide the ads for members. Now to enable this feature is more expensive from what I was expected. Can you cancel my previous payment or enable this feature for less points (to match the same points as ordering together)?

Thank you


Last edited by lallasgr on July 25th 2020, 10:00 pm; edited 1 time in total
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Solved Re: Chose the wrong package by mistake

Post by brandon_g July 18th 2020, 7:54 pm

Hello,

If I understand your problem correctly, you renewed your advanced package and instead of selecting to remove ads for members and guests you selected to remove it for just members. You know what to disable it for guests as well but it won't let you.

Do I understand this correctly? If so, we might have to make a ticker asking head office to manually remove it for guests as well for you.

-Brandon


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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 18th 2020, 8:17 pm

Hello,

first of all thank you very much for your reply.

Actually I renewed and I forgot to choose to remove ads. I wanted to choose ads to be removed for member and guests and now to do this it's much more credits.

That would be great, if we can open a ticket and remove the ads for both and use the correct credits.

- lallasgr
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 20th 2020, 7:44 pm

Hello, any update about my case? Can we fix this?
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Solved Re: Chose the wrong package by mistake

Post by Neptune- July 20th 2020, 10:24 pm

Hello ^^


lallasgr wrote:Actually I renewed and I forgot to choose to remove ads.
You cannot forget to remove ads when renewing your package because il always includes all the options you had. You can upgrade to a higher package (with ads -> without ads / advanced > Premium) but not to a lower one such as including ads removal -> without ads removal

So you did not renewed your package. It expired and you bought a new package ! True or false ??
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 20th 2020, 10:51 pm

Neptune- wrote:Hello ^^


lallasgr wrote:Actually I renewed and I forgot to choose to remove ads.
You cannot forget to remove ads when renewing your package because il always includes all the options you had. You can upgrade to a higher package (with ads -> without ads / advanced > Premium) but not to a lower one such as including ads removal -> without ads removal

So you did not renewed your package. It expired and you bought a new package ! True or false ??

I just pressed on the red message and chose to renew it. I left it for last day to renew and probably it was expired already and didn't notice. I am not looking to blame someone here. I did a mistake. Can we fix that now or we are not allowed to make mistakes? If you check my history of renewals I always go for the full package with removal of ads. I would't change that and it is obvious that this was a mistake.
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Solved Re: Chose the wrong package by mistake

Post by Neptune- July 20th 2020, 11:14 pm

I'm not blaming you for making mistakes or not.

I'm just trying to discover if there is a bug (normally when you renew you always have at least what you had before) or not.

-> ACP> Misc > Credits management > History

If you renew your package, it's written -> Renewing the Premium Package
If you buy a new package, it's written -> Enabling the Premium Package
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 20th 2020, 11:22 pm

Neptune- wrote:I'm not blaming you for making mistakes or not.

I'm just trying to discover if there is a bug (normally when you renew you always have at least what you had before) or not.

-> ACP> Misc > Credits management > History

If you renew your package, it's written -> Renewing the Premium Package
If you buy a new package, it's written -> Enabling the Premium Package

I see. It says Renewing. I have attached a photo so you can check it as well:

Chose the wrong package by mistake Vlts1d9

And as I said I just followed the instructions from the red message. After I did the renewal I saw that used only 3600 credits than 5260 and started looking what happened.
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Solved Re: Chose the wrong package by mistake

Post by Neptune- July 20th 2020, 11:26 pm

As it is a renewal, we should consider this as an unexpected behaviour !
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 22nd 2020, 2:01 pm

Hi again. How we can proceed to close my enquiry?

Thank you
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Solved Re: Chose the wrong package by mistake

Post by Neptune- July 22nd 2020, 2:50 pm

I'm afraid we'll have to wait for a pro-admin now !!
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 22nd 2020, 2:57 pm

Ok, no problem. I will wait. Thank you very much.
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Solved Re: Chose the wrong package by mistake

Post by skouliki July 22nd 2020, 6:55 pm

hello

i dont see any ticket opened about your issue so far
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 22nd 2020, 8:14 pm

lallasgr wrote:Ok, no problem. I will wait. Thank you very much.

Can you please help me and show me how to open a ticket? And where to go?

Thank you
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Solved Re: Chose the wrong package by mistake

Post by skouliki July 22nd 2020, 9:54 pm

this is something we must do so i will open a ticket and when i have news from our head office i will let you know
please be patient

thank you

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Solved Re: Chose the wrong package by mistake

Post by skouliki July 23rd 2020, 8:48 pm

update : ticket is read and marked.. in progress ...
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 23rd 2020, 9:52 pm

Thank you very much @skouliki
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Solved Re: Chose the wrong package by mistake

Post by Luzz July 24th 2020, 10:13 am

Hello @lallasgr

Your credits have been refunded. You can now purchase again your advanced package by checking this time the deactivation of advertising.

Best regards
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Solved Re: Chose the wrong package by mistake

Post by lallasgr July 25th 2020, 10:00 pm

Thank you very much Luzz. Smile
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Solved Re: Chose the wrong package by mistake

Post by Ape July 25th 2020, 10:00 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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