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WRONG DOMAIN NAME

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Solved WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 7:55 pm

Technical Details


Forum version : #phpBB3
Position : Founder
Concerned browser(s) : Internet Explorer
Who the problem concerns : Yourself
When the problem appeared : Just now
Forum link : https://secretattic.forumotion.com/

Description of problem

Hi, I've tried adding a domain that I already own but it took me to a purchase page. I've purchased the wrong domain name secreatticwriters.com

The domain, I already own is secretatticwriters.com

I want to cancel that purchase and attach the domain name I already own, is that possible?
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Solved Re: WRONG DOMAIN NAME

Post by SLGray September 3rd 2020, 8:06 pm

In your AP, is there not a message about cancelling the domain name?


WRONG DOMAIN NAME Slgray10

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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 8:08 pm

Where do I find messages?
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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 8:10 pm

Under the Domain part it just says:

Your order for the domain name secreatticwriters.com is in process.
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Solved Re: WRONG DOMAIN NAME

Post by SLGray September 3rd 2020, 8:12 pm

Please use the edit button so you will not double post.

So the domain name has not been added yet?


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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 8:13 pm

No, said it will take 10 days?

I want to attach the Domain name I already own with GoDaddy... is that possible?
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Solved Re: WRONG DOMAIN NAME

Post by SLGray September 3rd 2020, 8:30 pm

https://help.forumotion.com/t7021-cname-redirect-an-extern-domain-name-that-you-own-to-your-board

To use a domain name, you have to have an advanced package or a premium package.


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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 8:43 pm

I have a Premium Package.

I have the CNAME record on GoDaddy pointing to secretattic.forumotion.com

When I go to the Forum Address in the AP and try to change it to the personalised domain www.secretatticwriters.com it says:


You already have an external personalized domain name for your forum.

But the current address for the forum is: secretattic.forumotion.com

So, is this because I have ordered a domain name, the wrong one (my mistake - a typo) or do I wait for the change?

Also, I paid for a domain name I don't want and need to cancel/reverse the payment I made.

UPDATE: the www.secretatticwriters.com address goes to the site but not Secure - The SSL is not working on the domain name, just the forum one.
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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 9:57 pm

Seems you are offline now, so I am not receiving any help. I have opened a case with PayPal to get a refund.
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Solved Re: WRONG DOMAIN NAME

Post by Ape September 3rd 2020, 11:06 pm

Hello @Secret Attic Writers The team here on our support forums are all voluntary and work all around the world from home. we can not be on 24hrs a day but we do try and help.

As you have now opened up a case with paypal it will now make it hard for us to help you more.

I am going to send you a PM with a form you will need to fill out so I can send a ticket to our head office.
I will also mark this as Pro admin so they will see it when the come online tomorrow.


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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 11:16 pm


Please accept my apologies and don't worry about further help as I will be cancelling the Premium Package.
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Solved Re: WRONG DOMAIN NAME

Post by Ape September 3rd 2020, 11:21 pm

Okay can I mark this topic as solved then ?


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Solved Re: WRONG DOMAIN NAME

Post by Secret Attic Writers September 3rd 2020, 11:22 pm

Yes, absolutely. Please do.
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Solved Re: WRONG DOMAIN NAME

Post by Ape September 3rd 2020, 11:24 pm

Thank you.

Please keep safe from all the Forumotion Team
Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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