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Chat box constantly logging out after a few seconds

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Solved Chat box constantly logging out after a few seconds

Post by Silverghost September 20th 2020, 10:23 pm

Hi,

On my site, link below, the chat box is unusable as it logs out in a few seconds. It's doing this for me, and for all the members who have attempted it. Thanks in advance for the help.

https://aliassmithandjones.canadian-forum.com/
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Solved Re: Chat box constantly logging out after a few seconds

Post by brandon_g September 20th 2020, 10:49 pm

Hello,

There has been an ongoing bug regarding this issue in the chatbox. Our team has been working to find a solution to the problem, but it has been taking time as it is a tricky issue to pinpoint.

As of now, aside from trying to clear your cache and cookies (which may or may not help) we don't have a solution for you at this time.

We apologize for the inconvenience this may cause.

-Brandon


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Solved Re: Chat box constantly logging out after a few seconds

Post by Silverghost September 21st 2020, 12:18 am

Thanks, Brandon. It's now working again. I'll let the members know.
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Solved Re: Chat box constantly logging out after a few seconds

Post by brandon_g September 21st 2020, 1:49 am

Yes that is what makes the bug so tricky to fix, it happens at random and stops just as randomly Chat box constantly logging out after a few seconds Mouais.

If it happens again, I would say just wait a bit and see if the issue corrects itself. At least until the team finds a fix for it.

Once again we apologize for the inconvenience.

May I consider this solved?


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Solved Re: Chat box constantly logging out after a few seconds

Post by skouliki October 3rd 2020, 11:24 am

i will mark this as solved

Problem solved & topic archived.
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