paypal and premium

by Phoenix Study Sun 22 Oct - 16:19

Technical Details

Forum version : #ModernBB
Position : Administrator
Concerned browser(s) : Google Chrome
Who the problem concerns : Yourself
When the problem appeared : Yesterday
Forum link : ( link is hidden, you must reply to see )

Description of problem

Good evening,
Yesterday I had 0 credits. I decided to upgrade from the free program to premium / month. I chose to order via paypal and paid the corresponding amount. 600 was credited, but without changing to premium (as I had requested). Since yesterday I get the message "please wait".
Could someone help me?

by **skouliki** Sun 22 Oct - 17:10

hello

The activation of a package subscribed via a monthly payment is not immediate and requires a waiting time that can sometimes goes up to several minutes. This waiting time is independent of the Forumotion will, but is necessary to receive the confirmation of the monthly payment from Paypal. In this case, a message reminds the administrator that a payment authorization request is pending with Paypal:
https://help.forumotion.com/t155627-forumotion-packages?highlight=packages

since it is weekend i suggest you wait until Monday

by Phoenix Study Sun 22 Oct - 17:24

Σε ευχαριστώ πολύ για την απάντησή σας - μπορώ να σας μιλάω στα ελληνικά κι όλας!

Ναι τις είδα τις οδηγίες και έλεγαν "λίγα λεπτά", αλλά κοντεύει να περάσει 24ωρο.
Θα περιμένω λοιπόν μέχρι τη Δευτέρα.
Εάν είναι εύκολο, ας μη κλειδώσει το postμέχρι να βγάλω μια άκρη!

Σας ευχαριστώ και πάλι!

Edit : by skouliki
Thank you very much for your reply - I can speak to you in Greek and everything!

Yes, I saw the instructions and they said "a few minutes", but it's close to 24 hours.
So I'll wait until Monday.
If it's easy, don't lock the post until I figure it out!

Thank you again!

by **skouliki** Sun 22 Oct - 19:01

You are welcome
No we can not speak here in greek cause it is an English support forum but if you find it difficult to communicate in English we can speak greek via pms

Thanks you for your understanding
I will translate your above post

by **skouliki** Tue 24 Oct - 16:00

This is handling via pm

by **The Godfather** Tue 24 Oct - 16:13

Hello @Phoenix Study

I believe you added 600 credits to your forum via purchasing credits using PayPal. Hence the fact that we see that your forum has been credited with 600 credits.

But to launch a monthly Premium package, you must launch it via this page:

Is it correct? Thank you.

by Phoenix Study Tue 24 Oct - 16:28

Good evening!!!

Yes, that's how I did it.
I was also reading the instructions during checkout.

by **The Godfather** Tue 24 Oct - 16:43

Hello,

It is required to launch the monthly subscription to the Premium package via the Packages page in the administration panel and more precisely by clicking on the button below.

It is not possible to subscribe to a package with monthly payment by acquiring separate credits (as here with the 600 credits).

by Phoenix Study Tue 24 Oct - 16:59

So I haven't done anything wrong...
I'll try again in 2-3 days to see if the "please wait" message goes away.

Thank you!!!!

by **Ape** Tue 24 Oct - 18:23

Hello what The godfather is saying is you paid for credits for your forum using paypal.

This move was wrong if you want to pay monthly using paypal.

You don't buy credits for monthly payments you set up using the button on the Credits management >> Forumotion Packages >>

 See video below :

by **Razor12345** Fri 10 Nov - 9:55

Good afternoon!

It's been more than two weeks now. We have not heard back from the author.
I'm closing the topic and moving it to the archive.

If your problem is not solved - send me a private message and I will open this topic for further help.

Problem solved & topic archived.

Please read our forum rules: ESF General Rules