(Information/Only Topic)Member reporting being blocked - suspicious activity - Advice Please?

First topic message reminder :

Hello

If you also have this problem with an user who gets the error message "We have detected suspicious activity related to your account. To unblock it, please click here and complete the form", it means that the antispam system has detected an incompatibility of the username and the IP address.

So, you need to send me by PM the username and the IP address of the user, so that I can try to unlist him from the blacklist.

I remind that this security system was set up to protect your forum and to prevent the invasion of spam from robots or malicious people.

Thanks for your understanding

Leeloo

Hello

We have a member who has been blocked from accessing the forum, we have had other members complaining of similar issues. The member asked our Admin for assistance as he could not sign on to our forum, so his password was reset by giving him a new password in the Admin panel. He then received a prompt on the screen saying about suspicious activity on his account and that he needs to fill in the form, he attempted to do this but gave up after many tries as the captcha just wouldn't recognize any of the codes entered.

We have tried to log in under his name / account and received the same issue, every code entered into the captcha was rejected so we have also given up, what is this all about? This seems a stupid measure and could lose us members who just give up!! Is there anyway to switch this off to prevent this in future and why has this happened to this members account to start with?

Screenshots taken





Solution and information posted by Leeloo:

Leeloo wrote:Hello

The antispam system has blocked the IP and the username of this user.

If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.

The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause

Made an Only topic ~ Jophy

Double Post for purposes of PM.

I have the same problem on my Forum, like every one else I have reset his password and user name but ne Joy.

Thanks Darjen46

I'm having the same problems, 3 + members are unable to log on......I do not have the time to read through every posting so i would really appreciate it if a quick solution is available.

Thank you very much x

geez people... just because you need to PM doesn't mean you need double post.... really.... 2 freakin posts! Big Deal... post on other topics! RAFA.... the solution has already been posted above! just check the original post!

brandon_g wrote:geez people... just because you need to PM doesn't mean you need double post.... really.... 2 freakin posts! Big Deal... post on other topics! RAFA.... the solution has already been posted above! just check the original post!

Geez Member did not notice it was up 2 times. Boy calm down mate Its only a bloody commercial.

UM Now I need to read the posts

Sandie & darjen46:

Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead!

Hello members

Please calm down Instead of double posting/breaking the rules, you can just post on any topics on the Forum Discussions forum to get to posts to PM.

The problem seems to be escalating on a forum I help look after.

3 people in 3 days have been locked out - one of the three has been locked out twice in three days and is at a complete loss as to how it has happened or what is going on.

No one can get the captcha to work - one of our forum's admin took it upon himself to fill out the captcha page for one of the members who had been blocked and he couldn't get it to work either.

Hi Chino40k,

We can only do our best to resolve this, you can PM Leeloo (Link on right) with the usernames that are banned and she will do her best tomorrow when she logs in

I did do a couple days ago which corrected the problem but one member has again tried to login to the forum to find he couldn't again for the same reason as previous however he can use the forum via his phone.

What's the error given when he's on a laptop/PC?

I have a member who has this problem, it is going to be a nuisance if it is going to happen regularly and we have to email everytime to rectify it, why does the form that they are requested to fill in not working?

I have to make a second post to enable me to pm to get this fixed so here is the second post.

This anti-spammer feature is damaging to our forums, if members are locked out then they will most probably just give up on our forums! This should be down to forum Admins whether they want this filter enabled / disabled.

Our members are mainly seniors some 70+ in years (yes that's correct) so why would they be flagged up as spammers? I sent Leeloo a PM as requested but never heard no more and the member blocked is still using another account they created and gave up on the last which is far from ideal.

The captcha is also to blame as it simply doesn't work, my concern is how many members this is effecting who are not notifying us and who will just move onto other forums where they don't have issues like this, it's embarrassing to have these kind of problems and it needs sorting.

CruizingComet wrote:This anti-spammer feature is damaging to our forums, if members are locked out then they will most probably just give up on our forums! This should be down to forum Admins whether they want this filter enabled / disabled.

Our members are mainly seniors some 70+ in years (yes that's correct) so why would they be flagged up as spammers? I sent Leeloo a PM as requested but never heard no more and the member blocked is still using another account they created and gave up on the last which is far from ideal.

The captcha is also to blame as it simply doesn't work, my concern is how many members this is effecting who are not notifying us and who will just move onto other forums where they don't have issues like this, it's embarrassing to have these kind of problems and it needs sorting.

Hello,

You can't disable it yourself, because it has nothing to do with your forum but with all the activity of the user on the net.
I'm here to unlist the persons who are not spammers, but you have to know that this system protects your forum from real spammers also !

If you didn't receive any answer from me, it means that I didn't receive your PM, sorry. If I did, I would help you like I help many users in your case daily.
So please send me the usernames concerned.

Thanks

Leeloo do you reply to the pm's? as after I pm'd about my locked out member she was able to get in a few hours later, so I assumed you unlocked her for me, if so thanks I did not receive a reply to my pm from you my inbox is still empty.

Daisi2 wrote:Leeloo do you reply to the pm's? as after I pm'd about my locked out member she was able to get in a few hours later, so I assumed you unlocked her for me, if so thanks I did not receive a reply to my pm from you my inbox is still empty.

Hello Daisi2 !!

Yes I did !

Sorry if I forgot to answer you, I don't have realized it.
I hope you understand !

Thanks a lot

I think this topic was prunned I'm bringing this up for notice, also, the information and solution was posted by Leeloo in case someone doesn't know:

Hello

The antispam system has blocked the IP and the username of this user.

If you send me by PM the username of this person, I can remove him form the blacklist but you have to know that our blacklists our provided by services like Google or Yahoo, so it's not a coincidence if the username and the IP are listed.

The user can be blacklisted another time, depending on his behaviour on the net. So the anti spam system, which is set up to protect your forum, isn't in cause

Please send a PM to Leeloo

I can't send you a PM as I have not enough posts on here yet. The forum is Tenerifesforumoffun.com and it McQueen that has an issue with being blocked by guardian. Thanks

kevtan wrote:I can't send you a PM as I have not enough posts on here yet. The forum is Tenerifesforumoffun.com and it McQueen that has an issue with being blocked by guardian. Thanks

Please send a PM to our admin(Leeloo) for this matter and she'll gladly unblock the username in request.

Jophy wrote:

kevtan wrote:I can't send you a PM as I have not enough posts on here yet. The forum is Tenerifesforumoffun.com and it McQueen that has an issue with being blocked by guardian. Thanks

Please send a PM to our admin(Leeloo) for this matter and she'll gladly unblock the username in request.

PM sent to LeeLoo but no reply and he still has problems. He says he is now fed up and can't be bothered anymore. He is one of our best contributors and a founder member, it would be a shame to loose him because this system is wrecking so many forums, please sort.

Please be patient as our pro admin is really busy with a lot of issues here on the support forum, if you don't get a respond within 48 hours, you can PM here again. Thank you for your understanding

Jophy wrote:Please be patient as our pro admin is really busy with a lot of issues here on the support forum, if you don't get a respond within 48 hours, you can PM here again. Thank you for your understanding

Trying to be patient but whether my valued member and others in the future will be I am not sure.

kevtan wrote:

Jophy wrote:Please be patient as our pro admin is really busy with a lot of issues here on the support forum, if you don't get a respond within 48 hours, you can PM here again. Thank you for your understanding

Trying to be patient but whether my valued member and others in the future will be I am not sure.

Hello,

As said by PM, it's done now.

Thank you

Leeloo wrote:

kevtan wrote:

Jophy wrote:Please be patient as our pro admin is really busy with a lot of issues here on the support forum, if you don't get a respond within 48 hours, you can PM here again. Thank you for your understanding

Trying to be patient but whether my valued member and others in the future will be I am not sure.

Hello,

As said by PM, it's done now.

Thank you

Great Thank You

Hi Guys,

I have the same problem with one of the users on our forum.

markharrison wrote:Hi Guys,

I have the same problem with one of the users on our forum.

Please send Leeloo(admin) the usernames and your forum link in concern. Thank you.

Would love to, but as I only registered yesterday I am not allowed to send pm's for another 7 days.

You can send a pm after you have two posts.