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members cant join

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In progress members cant join

Post by steve1954 on December 17th 2016, 2:54 pm

Hi, im new here. I have set up a forum, and trying to members to join, but one keep getting banned as a spammer, she has tried to register, and I have tried with a invite, but keep coming up as a spammer, any help please.
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steve1954
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http://elvenar-arendyll.forumotion.co.uk/

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In progress Re: members cant join

Post by brandon_g on December 17th 2016, 3:02 pm

Hello,

May you ask your member for a screenshot of what message they are getting when they try to register? Does the user's issue sound like this one: http://help.forumotion.com/t147946-only-topic-detected-suspicious-activity . If so, please acquire all the info asked for in that topic and send it to a staff member via pm.

-Brandon


Remember to mark your topic when a solution is found.
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brandon_g
Support Moderator
Support Moderator

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In progress Re: members cant join

Post by skouliki on December 17th 2016, 3:07 pm

Hello
Try admin panel..general..security...
Unauthorize subscriptions made with the most commonly used spam usernames...No
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skouliki
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