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[ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

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In progress [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Ams on January 18th 2017, 8:23 pm

Technical Details


Forum version : #PunBB
Position : Founder
Concerned browser(s) : Google Chrome
Who the problem concerns : A few members
When the problem appeared : Today
Forum link : http://zinger.foorumini.com/

Description of problem

Hello, I hope this is the right place to ask about this problem. Today I notice that members who are using phones can't log in to chat. They log in but chat kicks them out repeatedly. This problem contains different phone brands and browsers.

Made only topic by APE


Last edited by APE on February 6th 2017, 11:15 pm; edited 2 times in total (Reason for editing : made only topic)

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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on January 18th 2017, 8:46 pm

Hello yes this is right but the system is not made for members using the mobile phone system.

so yes they will be kicked out when using it as it's not mobile friendly.

Right now there is no plan in to making this work well on the mobile phone's Sorry



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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by SLGray on January 18th 2017, 9:27 pm

When they try to use the chatbox, are they using the classic version?


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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Ams on January 19th 2017, 3:57 pm

SLGray wrote:When they try to use the chatbox, are they using the classic version?

Yes they are.

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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Masia on January 20th 2017, 7:16 pm

Welp, I have the same problem. I tried all internet browsers but I got kicked all the time from all the forum I'm logged in. When I refresh chatbox, I can login for like 2 minutes max and then I'm kicked again.
It also happens to my firends using mobile phones but some of them doesnt have this problem D:
Earlier there were a problem with no auto refreshing chatbox on phones and tablets.

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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Ams on January 21st 2017, 5:08 pm

Bump? This is seriously problem for us. It's bad and mot modern if website is not mobile friendly. It may drive some members away from the forum, so please is there anything you can do? This wasn't problem before.


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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on January 21st 2017, 5:52 pm

The problem is the chat box was not really made for mobile users it was set up with computer users only.

I can make a report about this but i think your get the Answer i have already gave.

I have made a Report on this lets see what we get back.

Kind regards

APE.



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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Ams on January 22nd 2017, 10:35 am

Yes, I understand but I am just curious why this wasn't a problem until now. Just wondering, is there new update or something? Because I don't think chat just "break down" itself. It has been working perfectly for many years with both computer and mobile.

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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on January 22nd 2017, 2:56 pm

Hello Ams I am not 100% sure if our last update on our database has made a problem or if some data went wrong on our end.

I have made a Report about this and as you may or may not know our head office is closed at weekends so it will not get looked at until Monday at least.

If it is a bug our End then we will get on to it when we can as we have other bugs that may need fixing faster then others.



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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by skouliki on January 22nd 2017, 4:54 pm

Hi 

The chatbox is located on the toolbar?
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by The Awakened on January 22nd 2017, 8:32 pm

I'm undergoing the same issue, but the chatbox is located at the top of the Forum [the one provided directly by the forum iteself].

http://fairytailhaven.forumotion.com/
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Ams on January 22nd 2017, 9:14 pm

APE wrote:Hello Ams I am not 100% sure if our last update on our database has made a problem or if some data went wrong on our end.

I have made a Report about this and as you may or may not know our head office is closed at weekends so it will not get looked at until Monday at least.

If it is a bug our End then we will get on to it when we can as we have other bugs that may need fixing faster then others.

Thank you. I will wait.

skouliki wrote:Hi 

The chatbox is located on the toolbar?

No, chatbox is separate window. It's not on toolbar or forum home page. We only have link to open the chat in new window.

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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Vanityy on January 23rd 2017, 7:13 am

Can I please have a test account?

Username and password.
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by The Godfather on January 24th 2017, 9:42 am

Hello,

We currently have some trouble on the chatbox. Among other things, the updating problem that has been rectified but also the connection problem.

We are working on solving these problems and will keep you informed as soon as we have a stable technical solution

We apologize for the inconvenience

Thank you
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In progress not refreshing chatbox

Post by Fanta on January 27th 2017, 5:07 pm

Technical Details


Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome
Who the problem concerns : All members
When the problem appeared : few weeks
Forum link : http://the-leftovers.forum.st/

Description of problem

Hello

I'm writing because from couple of weeks we have problem with chatbox on my forum. The problem is that chat doesn't refresh and it turns users out from time to time.
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by SLGray on January 27th 2017, 6:04 pm

Mobile device or PC?


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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Fanta on January 27th 2017, 6:29 pm

PC and mobile
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by skouliki on January 27th 2017, 6:40 pm

if the chatbox is on your toolbar check this thread please
http://help.forumotion.com/t143414-add-the-chatbox-to-your-toolbar#1036550
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Fanta on January 27th 2017, 6:51 pm

no, chatbox is bottom of the homepage
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on January 27th 2017, 8:14 pm

Hello Yes there is a problem with the chatbox settings right now and we Do know about this and we are working on a fix.

We do not have a time line for this as much more bigger problems come first.

We are sorry for the delay on this fix but we have to make sure the system is right before adding the fix live.

We thank your for your understanding.

APE

This topic is Merged


Last edited by APE on January 29th 2017, 8:32 pm; edited 1 time in total



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In progress Chat doesn't work properly

Post by william macfarlane on January 29th 2017, 7:57 pm

Technical Details


Forum version : #phpBB2
Position : Administrator
Concerned browser(s) : Mozilla Firefox, Google Chrome, Internet Explorer, Opera, Safari, Other
Who the problem concerns : All members
When the problem appeared : about 2 weeks ago
Forum link : ( link is hidden, you must reply to see )

Description of problem

Hi! I would need help, because what we have is a serious issue. It doesn't only affect our forum, but mostly all, an it's really annoying.
The problem first started about 2 weeks ago, when one day the chat started doing strange things. It wouldn't refresh on it's on, we would have to refresh the whole page. Than it started kicking us down basically. It showed as we logged out, but nobody did that. This went on for like 3 or 4 days, than it suddenly stopped. We couldn't do anything about it back than, and because it's back, we are once again hopeless.
So I would appreciate some help, because it's not just a problem with our forum. We even turned off the chat, used it on every single browser, but nothing worked.
I hope someone can do anything, because this is really annoying and we can't really chat right now.

Thanks for any help!
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on January 29th 2017, 8:25 pm

Hello and welcome to the Support forum.

My name is Ape one of the staff here Shake

ok now for your problem, About 2 or 3 weeks a go we had some software updates to some of our servers and other parts on our systems and we found some small problems with some of our systems after this was installed.

The Godfather wrote:Hello,

We currently have some trouble on the chatbox. Among other things, the updating problem that has been rectified but also the connection problem.

We are working on solving these problems and will keep you informed as soon as we have a stable technical solution

We apologize for the inconvenience

Thank you

This topic is Merged




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In progress Chatbox not auto refreshing messages

Post by DougATLTF on February 5th 2017, 2:57 am

It has been brought to my attention tonight that the Chatbox on our forum does not automatically refresh or show messages that others send, requiring you to manually refresh the page or submit a message for others messages to show up.

I tried deactivating and reactivating the chatbox to no avail.

Is this a global issue, or is it us? Nothing has been changed as far as I know.
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by skouliki on February 5th 2017, 8:36 am

hello 

as far as i know yes there are some bugs with the chatbox like doesnt refresh automatically or members disconnect randomly
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on February 5th 2017, 6:59 pm

This topic is merged
Please read our forum rules: ESF General Rules



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In progress Chat does not refresh

Post by likethenightmare on February 6th 2017, 10:17 pm

Hey guys!

We have a problem, the chat doesn't refresh itself, and everybody has a problem with it.

I'd appreciate the help.

Here's the forum link: http://narutohun.niceboard.org/
Style: phpBB3

Thanks!
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by jucarese on February 6th 2017, 10:39 pm

Is a problem known by the technicians, and will soon work on it
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by APE on February 6th 2017, 11:12 pm

Hello @likethenightmare the problem has been reported and it is getting looked at this is a only topic
Topic Merged



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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by likethenightmare on February 7th 2017, 4:32 pm

Oh, thanks! ^^
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In progress Re: [ONLY TOPIC]Chat box - refresh, Auto logout, Cant log in Problems

Post by Jack Wells on February 23rd 2017, 12:19 am

Just checking in. We had this problem last month, and it cleared up for a while, after I cleared the site cookies, but it's started again. Do we know anything further?

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