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new members having problems joining

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In progress new members having problems joining

Post by al of alaska on October 7th 2017, 9:36 am

I have a few friends that tried to join my site but can't get access even after they use confirmation link. I did a new member sign up myself and had the same problem. Hit confirmation link then tried to sign in but couldn't, I had to copy and paste both user name and password from email before it would take. I just joined a few dating sites so I REALLY want to have this solved. lol
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In progress Re: new members having problems joining

Post by skouliki on October 7th 2017, 10:21 am

hello
can you please provide us your forum url
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In progress Re: new members having problems joining

Post by London on October 13th 2017, 8:08 pm

I am having a similar issue, our organization uses our forum to communicate with personnel. When I try to add new members it gets to the confirmation page, but the confirmation code fillable area is missing. If you hit "submit" you get an error code that says "We were unable to verify that you were not a spammer, please try again". This same message appears even when I turn off all forms of registration verification. This problem is making it so we can't add new members to our site, please help.

Our forum is: http://centralaidagency.forumotion.net/forum

Thanks!
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In progress Re: new members having problems joining

Post by SLGray on October 13th 2017, 8:19 pm

So the issue is that the verification image is not visible?


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In progress Re: new members having problems joining

Post by London on October 13th 2017, 9:08 pm

Sort of yes, here are screenshots that may be some help. Once you enter the password and hit submit you get this message. The confirmation code has an asterisk, but there is no way to enter anything there. The data entry field appears to be missing.

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In progress Re: new members having problems joining

Post by SLGray on October 13th 2017, 10:36 pm

Have you modified any templates?


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In progress Re: new members having problems joining

Post by APE on October 13th 2017, 10:42 pm

yes i have just looked at your forum and i see the same problem @London

Now before i can make a report on this i need to know some basic things.


  1. have you added any javascripts to your forum ? If yes try and turn them off and see if the problem still shows.
  2. have you made any changes to the Templates on your forum ? If yes please try and turn them off and see if the problem is still there.
  3. have yo made any changes to your CSS files to do with that part of the system? If yes set it to basic and save your CSS then see if it comes back agai




@al of alaska wrote:I have a few friends that tried to join my site but can't get access even after they use confirmation link. I did a new member sign up myself and had the same problem. Hit confirmation link then tried to sign in but couldn't, I had to copy and paste both user name and password from email before it would take. I just joined a few dating sites so I REALLY want to have this solved. lol
Hello @al of alaska Please post your URL on this forum before we can help you then read the post i made to london and tells us of any info you may have .

Thank you.

APE


Last edited by APE on October 13th 2017, 10:44 pm; edited 1 time in total



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In progress Re: new members having problems joining

Post by London on October 13th 2017, 10:48 pm

Thanks for taking a look, to my knowledge none of those things have been modified beyond their regular configuration.
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In progress Re: new members having problems joining

Post by SLGray on October 13th 2017, 10:49 pm

Are you the founder?


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In progress Re: new members having problems joining

Post by London on October 13th 2017, 11:20 pm

Yes I am.
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In progress Re: new members having problems joining

Post by SLGray on October 13th 2017, 11:22 pm

JavaScript = AP > Modules > HTML/JavaScript > JavaScript Management

Templates = AP > Display > Templates

CSS - AP > Display > Colors & Pictures > Colors
CSS Stylesheet Tab

Make sure that you are in advanced mode in the AP.


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In progress Re: new members having problems joining

Post by London on October 13th 2017, 11:32 pm

I tried putting that in the Javascript code management => change Javascript code area, and I made sure that Javascript codes are on, but still it didn't seem to work.
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In progress Re: new members having problems joining

Post by SLGray on October 13th 2017, 11:43 pm

We want to know if you have added any JavaScripts?


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In progress Re: new members having problems joining

Post by honeybunny on October 20th 2017, 5:36 am

@APE wrote:have you added any javascripts to your forum ? If yes try and turn them off and see if the problem still shows.


Quick question? Will turning javascript code manager off delete all the ones I've added or will it just disable them? At a later date if i turn it back on again would the javascripts i added still be there & work again?
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In progress Re: new members having problems joining

Post by brandon_g on October 20th 2017, 1:48 pm

Hello,

If you turn off javascript it does not delete the scripts, it simply does exactly what it says, turns them off/disables them. To get them to work again all you have to do is turn javascripts back on.

The reason we ask you to turn them off temporarily is so that we can determine if there is a javascript that is causing your problem or not.

-Brandon


Remember to mark your topic when a solution is found.
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In progress Re: new members having problems joining

Post by honeybunny on October 20th 2017, 11:30 pm

Thank you very much for the info 👍
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