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[ONLY TOPIC] Maintence page?!?

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Solved [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 06, 2015 7:40 pm

Hello,

So today I tried to login into my forum under the founder account and recieved notification of maintence by forumotion. It took me like 30 tries and refreshes to even login, I also tried logging into a regular account on my forum and my account on the support forum.

Is forumotion running maintence right now?

Regards,
-Brandon
Made an only topic by APE


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Niko Fri Mar 06, 2015 7:43 pm

Hello @brandon_g,

yes, an unplanned maintenance is currently on forumotion's server TT ouou

I can tell you the problem has already been reported to the technical team and that the team of this support forum will inform you of progresses :rose:
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 06, 2015 8:00 pm

Ok thanks but is there any estimated time that the maintenance will end?


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Ape Fri Mar 06, 2015 8:12 pm

Hi @brandon_g

Right now there is no news on when this will be complete we will let you know how things are going as soon as we are told.

We are really sorry for any inconvenience this may be giving you right now.

APE


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 06, 2015 8:18 pm

Well I have an official topic/announcement on forum just letting people know of the issue and just monitoring the situation and continuing bussiness as usual. Just keep us updated as best you can.


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Ape Fri Mar 06, 2015 8:19 pm

I've made this an only topic and will keep you upto date on any news I may get


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 06, 2015 8:24 pm

Ok thanks a bunch Ape Smile


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Niko Fri Mar 06, 2015 10:09 pm

Hello @brandon_g

the french team sent an alert to the technicians and a temporary patch has been released Wink

On monday they will think on a conclusive patch to avoid this happening again in future
issues related to the maintenance page or the connection to the administrative panel should be solved now.

If you want to see the complete answer, see here :rose:
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 06, 2015 10:54 pm

Thanks for the update Niko much appericated Very Happy


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Ape Sat Mar 07, 2015 11:14 am

I will mark this as solved as the problem has been fixed and more work will carry on monday to make sure we do not have this problem again.

any problems feel free to pm to re open it

APE


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Derri Sun Mar 15, 2015 6:08 pm

Unlocked upon request of the author.
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Sun Mar 15, 2015 6:29 pm

Thanks Derri! Smile

So today on my forum I got the maintenance page again. I also got it once on the support forum.

It occured about 11:15 AM EST this morning.

It was not as bad as before, if I refreshed the page it fixed it, but I wanted to report it here because I thought it was supposed to be permanently fixed last Monday. So I report this here today so the higher ups can maybe take a look into their fix just to make sure it will permanently prevent this.

Regards,
-Brandon
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Guardian-Angel Mon Mar 16, 2015 4:23 pm

I too am getting maintenance pages. We were getting that for several hours a week or so ago, I couldn't get in here to report it.

I keep refereshing, sometimes it corrects itself after several tries, but it's annoying.

Thanks
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Shadow Tue Mar 17, 2015 8:14 am

Hello dear members,

All maintenances should be over. We apologize for the trouble. Our technicians were working on some servers  thumleft

Thanks for your understanding

Regards

Buttercup
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Wed Mar 18, 2015 9:41 pm

Hello

I have gotten the mainentance page again just a moment ago, both on my forum and the support forum. Time: 5:39 PM EST Date: 3/18/2015

MY forum: http://broadcastingduo.forumotion.com/forum

Regards,
-Brandon


Last edited by brandon_g on Thu Mar 19, 2015 1:28 pm; edited 1 time in total
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Bill Cahill Wed Mar 18, 2015 9:56 pm

Buttercup wrote:Hello dear members,

All maintenances should be over. We apologize for the trouble. Our technicians were working on some servers  thumleft

Thanks for your understanding

Regards

Buttercup

I got the maintenance message at 5:45 pm EST.
It did give me the option to retry, I did, and, got in. I posted to the mods. I tried to read your link, but, I can't read French. Only English.
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Shadow Thu Mar 19, 2015 8:10 am

Hello @Bill Cahill

Thanks for providing your forum. Without this information we cannot help you. 

Regards
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Thu Mar 19, 2015 1:32 pm

Hello @Buttercup

I have a question, if I may ask it... from what I understand (and I may not know very much), this issue with the maintenance page was supposed to be fixed 2 Monday's ago... so why do I and my staff occasionally get the maintenance page still a couple times a week? I get it on the support forum on occasion as well. Is the issue truly fixed? If so why are myself and staff on my staff members on my forum still experiencing this issue?


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Shadow Thu Mar 19, 2015 1:35 pm

Hello dear,

I prefectly understand your worry. Be sure our technicians are currently investigating! This problem happens ramdomly on few forums and all the time the same forums. So, this information helps us to continue working on it.

We really apologize for the trouble. I'll let you know as soon as I've more information! Thanks for your understanding  grrr!!!!!
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Thu Mar 19, 2015 1:38 pm

Would it help you and the techs any if I started a report topic on my forum asking members and staff to report whenever they experience the issue and all the information they can give when it does?

If so I will gladly start one.

-Brandon


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Shadow Thu Mar 19, 2015 1:51 pm

Hello

All information you can provide can be useful...Thank you so much for your understanding and help  :rose:
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by FIB Fri Mar 20, 2015 11:58 am

Is there any maintenance going on today ?

I'm getting this now and again

Maintenance in progress : Return to index
We are actually proceeding a maintenance and will be back in a few minutes.
You will find useful informations on our Support forum. Sorry for any inconvenience that may be caused by this maintenance. Thank you for your patience.
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Shadow Fri Mar 20, 2015 1:01 pm

Hello @FIB

Our technicians are aware of the problem. I'll let you know! Sorry for the trouble
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by FIB Fri Mar 20, 2015 1:06 pm

Thank you Wink
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 20, 2015 1:15 pm

@FIB

I do not think there is ever any maintenance happening when the page appears, I think it is more a techicinal bug that makes the server re-direct to the maintenance page. So until the Techs find out why it re-directing forums there and how, it may keep happening.

@Buttercup
I have started a topic on my forum to report any maintenance page issues. I have instructed my staff to make a report if and when they come across it each time. It is my hope members will also. I will be sure to forward any legit and useful reports onto you. Smile

-Brandon


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by FIB Fri Mar 20, 2015 1:18 pm

Thanks Barandon Wink
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Shadow Fri Mar 20, 2015 1:30 pm

Hello Brandon

Thanks for your help Smile We are also working on it  grrr!!!!!
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by brandon_g Fri Mar 20, 2015 1:32 pm

Your Welcome @FIB and @Buttercup anything to make repairs quicker. Very Happy


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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Row Sat Mar 21, 2015 1:10 pm

Hello everyone,

Chacha Forum of Forumotion forums French has already requested an intervention technicians.
Unfortunately, Chapo and teams are available that week. We have to wait the whole weekend.

Good day;)
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Solved Re: [ONLY TOPIC] Maintence page?!?

Post by Van-Helsing Sat Mar 21, 2015 2:36 pm

Hello all,
Today I faced the same problem periodically with most of forumotion forums, especially with support forum here.

Screenshot:
[ONLY TOPIC] Maintence page?!? 2Npdart

Best Regads,
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