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Cannot Access Utilities

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Cannot Access Utilities Empty Cannot Access Utilities

Post by kukelskeren March 12th 2015, 1:28 am

So I tried to access the utilities function for my forum to check backups and whatnot, but I can't seem to login. No matter what I do, it says: "The login and the password you specified are wrong."


I tried using both the creation email (the email on my administrator's account) and the forum address, as well as every possible password it could be (including the password I log into the forum/ACP with) but it still gives me that message. I've even tried changing the password to my account, though I'm not entirely sure if that even matters.
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Cannot Access Utilities Empty Re: Cannot Access Utilities

Post by brandon_g March 12th 2015, 1:42 am

Hi,

Have you changed your Admin account password lately? If so you must change the one for the Forum Utlilites separately as it does not do it automatically.


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Cannot Access Utilities Empty Re: Cannot Access Utilities

Post by kukelskeren March 12th 2015, 8:23 am

I have changed it recently. How do I change the Forum Utilities account password?
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Cannot Access Utilities Empty Re: Cannot Access Utilities

Post by Ape March 12th 2015, 10:19 am

Hell,

Give this thread a read https://help.forumotion.com/t127211-password-problems-or-lost-your-founder-s-password

when asking for a new password you could ask them to do the tools for you then you can change them your self when your logged in Wink

APE


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