SSL certificate problem

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Solved SSL certificate problem

Post by jkh November 29th 2017, 12:03 pm

Hi

Today my SSL certificate expired and I couldn't log in to my own forum, as the forum owner, to purchase a new certificate. I got these warnings:

SSL certificate problem Connec12
SSL certificate problem Connec10

That's a really nice message for members and guests to see isn't it?

There was even a message saying hackers may be attempting to access the site to steal people's information!

That really makes people want to come back again doesn't it?

Anyway, I have managed to get in via Google Chrome, but now it won't let me purchase a new certificate.

In fact I've got a message saying that my certificate is still valid for another 107 days even though it's expired!

SSL certificate problem Connec13

It's not even possible to buy a new certificate in advance until the existing one has expired - yet as soon as it expires I can't log in to buy a new one anyway!

Am I upset about this? You bet I am!

So, my question is - how do I now log in to buy a new certificate?

I wish I'd never bothered buying this SSL certificate in the first place.


Last edited by jkh on December 11th 2017, 1:13 pm; edited 1 time in total
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Solved Re: SSL certificate problem

Post by skouliki November 29th 2017, 12:26 pm

hello 
i have the same issue with my forum https://keeponblogging.forumotion.com/

SSL certificate problem Screen98

i have no access to my forum at all

i will tag @SLGray and @APE
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Solved Re: SSL certificate problem

Post by jkh November 29th 2017, 12:36 pm

I have another admin who can access the admin panel, but only the founder (me) can access the Misc section to buy the certificate.

Usually there are over 200 members online around now, but there's only 50 people online - I wouldn't be surprised if people won't touch my forum with a bargepole after this. Why would they want to come back after the messages they will have seen about hackers potentially stealing their information?

Surely Forumotion can make it possible to buy a new certificate a week in advance to prevent this problem?
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Solved Re: SSL certificate problem

Post by kaykay November 29th 2017, 12:37 pm

I have just received that message also when trying to log into my forum this morning. I am the admin, and I have absolute certainty that the SSL certificate does not expire until May 2018 (and was able to verify this in the Admin panel once I logged in) - yet the notice I got is saying it has expired.

I managed to get in to the forum only by clicking on 'Exception' and following the instructions there.

However, now the search bar shows a yellow triangle next to the green padlock and when you click into it, it says the connection is not secure - even though it's showing the https prefix!

It's all a bit worrying .....


Last edited by kaykay on November 29th 2017, 12:40 pm; edited 1 time in total
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Solved Re: SSL certificate problem

Post by skouliki November 29th 2017, 12:38 pm

there must be a general problem cause my certificate is not expired also
i have the same results as you all
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Solved Re: SSL certificate problem

Post by brandon_g November 29th 2017, 1:30 pm

Hello,

So on my forum I get certificate problems too, I will mark this pro admin and make a report.

-Brandon


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Solved Re: SSL certificate problem

Post by jkh November 29th 2017, 1:35 pm

SSL certificate problem Clock_10

Thanks Brandon, I can't even log in with Google Chrome now as I'm getting a clock error message aswell now. Sad

Meltdown all round today.
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Solved Re: SSL certificate problem

Post by brandon_g November 29th 2017, 1:54 pm

Hello,
Report has been made, now all that is left is to wait for head office to view and fix it. We apologize for the inconvenience and I hope this will be fixed soon.

P.s Guys as a temporary solution, try switching your forum back to http until they have fixed this problem, this might allow the warning to dis appear and allow smoother connection to the site.

-Brandon


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Solved Re: SSL certificate problem

Post by jkh November 29th 2017, 2:30 pm

I note Ape's Chat World forum isn't affected https://www.achatworld.com/

Why is that?
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Solved Re: SSL certificate problem

Post by Ape November 29th 2017, 2:36 pm

Hello i have tested All your forums and yes you do all have a problem other then one i tested @skouliki i don't see a problem on yours. Think

@jkh wrote:I note Ape's Chat World forum isn't affected https://www.achatworld.com/

Why is that?
I tested my site to with No problems my sites Address don't run out until ( 18 Feb 2018.)



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Solved Re: SSL certificate problem

Post by jkh November 29th 2017, 2:52 pm

I've checked my records and my certificate shouldn't run out until 17th March 2018 so I have no idea what's going on. I don't know why I'm getting a message saying it's expired. But these warning messages of hackers stealing info is very damaging for my forum. Sad

Forumotion needs to sort this out asap and ensure it never happens again.
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Solved Re: SSL certificate problem

Post by kaykay November 29th 2017, 2:53 pm

@APE wrote:Hello i have tested All your forums and yes you do all have a problem other then one i tested @skouliki i don't see a problem on yours. Think

@jkh wrote:I note Ape's Chat World forum isn't affected https://www.achatworld.com/

Why is that?
I tested my site to with No problems my sites Address don't run out until ( 18 Feb 2018.)

My forum https://lightafterlife.forumotion.com/ is one of those affected (as per my post above).

I am also admin of 2 other Forumotion forums, both of which also have a valid SSL certificate
https://krazykats.forumotion.co.uk/
https://forumcafe.forumotion.co.uk/
- and neither of those have been affected.

Note their urls end in forumotion.co.uk
whereas the affected one ends in forumotion.com
Could that be a clue? It's the only difference I can think of.
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Solved Re: SSL certificate problem

Post by skouliki November 29th 2017, 3:23 pm

@APE wrote:Hello i have tested All your forums and yes you do all have a problem other then one i tested @skouliki i don't see a problem on yours.  Think

@jkh wrote:I note Ape's Chat World forum isn't affected https://www.achatworld.com/

Why is that?
I tested my site to  with No problems my sites Address don't run out until ( 18 Feb 2018.)

somehow this was fixed but i had that issue today 
i did not do anything just fixed by itself

i can see also your forums @kaykay and @jkh
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Solved Re: SSL certificate problem

Post by Ape November 29th 2017, 3:41 pm

Hello @kaykay I have tested your forum address >> https://lightafterlife.forumotion.com/
and don't have a problem seeing it
It could be a problem with some parts of the world we have reported this in our tools and we hope to have some info back really soon.

We are sorry for any delay and inconvenience this is bringing to you all.


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Solved Re: SSL certificate problem

Post by Ape November 29th 2017, 3:48 pm

Okay good news Very good

I have just got word back that this problem is now Fixed
Our Tech team have found the problem and sent out a fix :wouhou:

If you still have a problem Clear your browsers and try again

If you still have a problem after that please post your forum url link only and we will send the data on to our tech team for a test.


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Solved Re: SSL certificate problem

Post by jkh November 29th 2017, 5:17 pm

Thank you Ape...I really hope they've fixed it so it doesn't happen again.
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Solved Re: SSL certificate problem

Post by Ape November 29th 2017, 5:25 pm

yes lets hope so Wink


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Solved Re: SSL certificate problem

Post by SLGray November 29th 2017, 11:05 pm

The topic was posted in the wrong section, so I have moved it to the correct section.
Please read our forum rules:  ESF General Rules


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Solved Re: SSL certificate problem

Post by SarkZKalie November 30th 2017, 7:16 pm

I can load this site without errors on Chrome.


SSL certificate problem Sarkzk10
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Solved Re: SSL certificate problem

Post by brandon_g December 1st 2017, 12:25 am

Hello,

This should be resolved now. May we consider this solved?

-Brandon


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Solved Re: SSL certificate problem

Post by SLGray December 11th 2017, 8:08 pm

Problem solved & topic archived.
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