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Stop monthly payment

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In progress Stop monthly payment

Post by Paulostge April 16th 2018, 12:32 am

It does not work and shows me the following message.


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In progress Re: Stop monthly payment

Post by SLGray April 16th 2018, 12:34 am

Are you wanting to stop the transaction, or it is not working?


Stop monthly payment Slgray10

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In progress Re: Stop monthly payment

Post by brandon_g April 16th 2018, 12:34 am

Hello,

Are you doing it through paypal or where are you trying to make the request?


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In progress Re: Stop monthly payment

Post by Paulostge April 16th 2018, 12:37 am

I want to stop it and it does not work...

As soon as I press DELETE is delayed and finally does not take me to the free package

Control Panel:

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Last edited by Paulostge on April 16th 2018, 12:45 am; edited 1 time in total
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In progress Re: Stop monthly payment

Post by Paulostge April 16th 2018, 12:38 am

-Delete-

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In progress Re: Stop monthly payment

Post by SLGray April 16th 2018, 12:49 am

What happens when you place your cursor over the free package option?  Can you click it?


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In progress Re: Stop monthly payment

Post by Paulostge April 16th 2018, 12:49 am

There is option Stop the monthly payment of the package but it does not work
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In progress Re: Stop monthly payment

Post by Paulostge April 16th 2018, 12:51 am

SLGray wrote:What happens when you place your cursor over the free package option?  Can you click it?

I write Delete loads with delay and in the end it turns out this

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In progress Re: Stop monthly payment

Post by brandon_g April 16th 2018, 12:53 am

It might be a bug. I will mark this pro admin and make a report.

Meantime you should be able to cancel via paypal directly I believe.

-Brandon


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In progress Re: Stop monthly payment

Post by The Godfather April 17th 2018, 11:09 am

Paulostge wrote:It does not work and shows me the following message.


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hello @Paulostge

this problem has been fixed, you should not have it anymore. thank you for trying again and confirm if it's ok for you.

We apologize for any inconvenience
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In progress Re: Stop monthly payment

Post by Paulostge April 18th 2018, 9:40 pm

The problem continues

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translate:


Error

An error occurred.
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In progress Re: Stop monthly payment

Post by The Godfather April 23rd 2018, 2:29 pm

Ok, thank's. Will investigate again :wouhou:
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In progress Re: Stop monthly payment

Post by The Godfather April 26th 2018, 9:33 am

Hello,

It's solved now ! Actually, your PayPal monthly payment was stoped, but we did not get the answer from Paypal for some reason, so the forum continued to show the error.

You shoud not have any problem with packages now, and your monthly payment is stoped for sure. Please excuse us for the inconvenience !

Best regards !
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