Unable to continue annual Payment for Premium package

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Solved Unable to continue annual Payment for Premium package

Post by zims on February 12th 2019, 9:20 pm

It show that I'm still having Premium package even though the package already expired already. This cause that I unable to do the next annual Payment.
(as show as the screenshot)
Unable to continue annual Payment for Premium package Proble10


Last edited by zims on February 14th 2019, 2:18 am; edited 1 time in total
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Solved Re: Unable to continue annual Payment for Premium package

Post by SLGray on February 12th 2019, 9:25 pm

Please post your forum's link.


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Solved Re: Unable to continue annual Payment for Premium package

Post by APE on February 12th 2019, 9:26 pm

Hello you can update your account right now to stop your account shutting down

When it tells you it has 0 days it is really the last day after today your account will go back to Free unless you pay again yearly or monthly.


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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 12th 2019, 9:26 pm

@SLGray wrote:Please post your forum's link.

here:
https://www.kikyus.net/
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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 12th 2019, 9:30 pm

@APE wrote:Hello you can update your account right now to stop your account shutting down

When it tells you it has 0 days it is really the last day after today your account will go back to Free unless you pay again yearly or monthly.

as show as the screenshot I provided, the package not showing the button to pay or update the account, It only telling me that that is my current package, that's all.
And, some of the PREMIUM PACKAGE features is already stopped.
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Solved Re: Unable to continue annual Payment for Premium package

Post by APE on February 12th 2019, 9:33 pm

if you just click the package you want it will update its self if you have the credits already on your ACP


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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 12th 2019, 9:38 pm

@APE wrote:if you just click the package you want it will update its self if you have the credits already on your ACP

I have enough credits, and the problem is that, my package have no button to click, the button is replaced by "CURRENT PACKAGE" and can't find any others ways to click the package.
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Solved Re: Unable to continue annual Payment for Premium package

Post by SLGray on February 12th 2019, 9:51 pm

APE means clicking the whole premium box not the button.


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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 12th 2019, 9:55 pm

@SLGray wrote:APE means clicking the whole premium box not the button.

It just highlight whatever parts I'm pointing, It's not some things that click-able for me.
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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 13th 2019, 12:19 am

Tried all the way that I can think of, to click the premium box.
And my own own advertisement is not showing out, hopefully I can get this solved fast, before my loss get bigger.
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Solved Re: Unable to continue annual Payment for Premium package

Post by TheCrow on February 13th 2019, 8:51 am

Hello @zims,

Have you tried clearing your browser's cache and cookies?
Also, when was the exact expiry date of your Premium package?

Regards.
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Solved Re: Unable to continue annual Payment for Premium package

Post by SLGray on February 13th 2019, 10:03 am

Have you also tried with a different browser and/or device?


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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 13th 2019, 10:30 am

@TheCrow wrote:Hello @zims,

Have you tried clearing your browser's cache and cookies?
Also, when was the exact expiry date of your Premium package?

Regards.

I tried using opera, firefox, chrome, deleting the cookies, VPN and private mode.
I believe that the expired date is today since that is what showed.
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Solved Re: Unable to continue annual Payment for Premium package

Post by APE on February 13th 2019, 2:25 pm

Thank you @zims i have made a report on this matter i hope to get a replay soon.

I will post back when i get news on the problem Smile

I am sorry for the delay and sorry for the inconvenience caused


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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 13th 2019, 2:46 pm

@APE wrote:Thank you @zims i have made a report on this matter i hope to get a replay soon.

I will post back when i get news on the problem Smile

I am sorry for the delay and sorry for the inconvenience caused

I'm finally able to buy the Premium package just now, however, all the previous setting related to the premium package also need to be reset, and the ads function also somehow can't be disable and change to my own ads even though now I'm using on Premium package.
Unable to continue annual Payment for Premium package Curren10
Unable to continue annual Payment for Premium package Adspre10

I will suggest that Forumotion need to at least let us buy or update the Premium package prior few days so all the setting can be remain and this situation can't never happen.
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Solved Re: Unable to continue annual Payment for Premium package

Post by APE on February 13th 2019, 3:42 pm

Most of the time you can update before hand

The system lets you update your package 2 weeks before there just looked to be a problem with your forum settings.

As for your ad's you must remove our ad's by paying for them to be removed then after that your ad's will be come live again in a matter of days


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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 14th 2019, 1:13 am

@APE wrote:Most of the time you can update before hand

The system lets you update your package 2 weeks before there just looked to be a problem with your forum settings.

As for your ad's you must remove our ad's by paying for them to be removed then after that your ad's will be come live again in a matter of days

the ad's removing function is included in the Premium package right?
I still need to pay for remove them ? I believe last time I buy the premium package the ads was removed.
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Solved Re: Unable to continue annual Payment for Premium package

Post by SLGray on February 14th 2019, 1:51 am



Unable to continue annual Payment for Premium package Slgray10

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Solved Re: Unable to continue annual Payment for Premium package

Post by zims on February 14th 2019, 2:18 am


I see, Thank you.
This is solved, for now, hope that next time I can update my package before all the features are expired.
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Solved Re: Unable to continue annual Payment for Premium package

Post by APE on February 14th 2019, 11:06 am

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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