Missing credits

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Solved Missing credits

Post by KneelB4Zod! on May 21st 2019, 1:05 pm

Hello, yesterday I bought 500 credits for €4,90. I paid vith my credit card via Skrill service. Transaction was done roughly 24 hours ago. I recieved email from Skrill where transaction was confrimed as successful. However, till now the credits were not added to my account. As your services suffered some serious problems yesterday I'm curious if the issue with credits can be linked with previous problems. Or should I wait further and credits will be added yet?

Thanks in advance for your reply.
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Solved Re: Missing credits

Post by brandon_g on May 21st 2019, 4:46 pm

Hello,

It is highly possible it is linked to the issues of yesterday because a lot of the actions performed on our forums yesterday weren't saved due to the instablity of the servers yesterday.

If you send me a pm with the amount of credits purchased and a screenshot of your reciept I will make a ticket to have them mainly added.

-Brandon


Missing credits Brando10
Remember to mark your topic Missing credits Solved15 when a solution is found.
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Solved Re: Missing credits

Post by KneelB4Zod! on May 22nd 2019, 8:16 am

Thanks for reply, PM sent.
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Solved Re: Missing credits

Post by The Godfather on May 22nd 2019, 12:27 pm

Bonjour @KneelB4Zod!

A regularization has been made. Your 500 credits are currently on your forum.

We apologize for the inconvenience caused :rose:
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Solved Re: Missing credits

Post by KneelB4Zod! on May 22nd 2019, 12:38 pm

@The Godfather wrote:Bonjour @KneelB4Zod!

A regularization has been made. Your 500 credits are currently on your forum.

We apologize for the inconvenience caused :rose:

No preblem, it can happen. Thanks for help!

Yes
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Solved Re: Missing credits

Post by skouliki on May 22nd 2019, 12:44 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules
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