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Cant renew domain name

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Solved Cant renew domain name

Post by GM B-Body Forum September 29th 2019, 3:22 am

Hey guys, so i apparently missed the deadline which was Sept 19th 2019 to renew my domain name, didn't even know about it until today. The problem is i can't use the domain name because it says its not available. But its available for sale on go daddy. Is there a time frame for getting this back or is it lost? Thanks
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Solved Re: Cant renew domain name

Post by SLGray September 29th 2019, 5:26 am

What was the expiration date?


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Solved Re: Cant renew domain name

Post by GM B-Body Forum September 29th 2019, 6:30 am

Sept 19th 2019
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Solved Re: Cant renew domain name

Post by SLGray September 29th 2019, 6:42 am

What is the original link to your forum?  Also what package do you have?


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Solved Re: Cant renew domain name

Post by GM B-Body Forum September 29th 2019, 7:36 am

www.gmbbodyforum.com is the address i need but the original address is https://77-79capriceimpala.forumotion.com/ i have the middle package, i believe the advanced package.
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Solved Re: Cant renew domain name

Post by jucarese September 29th 2019, 1:10 pm

Do you have current payment package ?? if monthly payment, you must have it paid every month. Do you have enough credits to buy your domain ?? Link Remember that not renewed to have a package must renew your with 1200 credits
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Solved Re: Cant renew domain name

Post by GM B-Body Forum September 29th 2019, 4:23 pm

Yes i do have a current payment package. The problem is i cant select my domain name to spend the 1200 credits on.
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Solved Re: Cant renew domain name

Post by GM B-Body Forum September 29th 2019, 4:29 pm

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Solved Re: Cant renew domain name

Post by brandon_g September 29th 2019, 4:59 pm

Hello,

If you let the domain completely expire, then depending whether we still have control of the domain, you may have to wait until the domain becomes available on the market again (there is a 30 day period between the renewal grace period and when the domain becomes available to purchase again on the market).

To avoid such problems in the future, we strongly recommend renewing the domain in your admin panel BEFORE it expires, so that there is no risk of it leaving our control and being bound by the waiting periods Godaddy has.

If you want, I can submit a ticket asking our team to manually renew the domain if it's still in our system's control.

-Brandon


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Solved Re: Cant renew domain name

Post by GM B-Body Forum September 29th 2019, 8:00 pm

I know, it crept up on me this year. If you could, that would be great.
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Solved Re: Cant renew domain name

Post by brandon_g September 29th 2019, 8:34 pm

Ok I have made a ticket, I will keep you updated as I get more info.

Please make sure you have at least 1200 credits in your admin panel, so that if it is still in our system, head office can manually process the renewal with the credits in your admin panel.

-Brandon


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Solved Re: Cant renew domain name

Post by GM B-Body Forum September 30th 2019, 1:50 am

Thankyou, i have 1200 credits available and ready
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Solved Re: Cant renew domain name

Post by brandon_g September 30th 2019, 4:49 pm

Hello,

The ticket was marked as done this morning when I checked it. May you tell me if this is solved?

-Brandon


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Solved Re: Cant renew domain name

Post by SLGray September 30th 2019, 6:34 pm

It must be since the domain name loads when you load the forum.


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Solved Re: Cant renew domain name

Post by GM B-Body Forum October 1st 2019, 3:15 am

Yes it is back up and running, thankyou! I wont let this happen again!
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Solved Re: Cant renew domain name

Post by SLGray October 1st 2019, 4:08 am

You're welcome.
Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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