Members account being blocked"

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Solved Members account being blocked"

Post by skidsolo on May 21st 2020, 1:28 pm

Hi all,

Just received this from one of my members:

"Hello Al:

I just tried logging in to your new site. My browser blocked the site saying it is a known malicious web page. Not sure what is happening.

Best regards"

Can anyone help please?

Cheers,

Al.



Last edited by skidsolo on May 25th 2020, 7:48 am; edited 1 time in total
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Solved Re: Members account being blocked"

Post by skouliki on May 21st 2020, 1:47 pm

hello

please post your forum url
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Solved Re: Members account being blocked"

Post by skidsolo on May 22nd 2020, 4:45 pm

Hi, sorry I forgot to do that this time;

https://skidsplace.forumotion.com/
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Solved Re: Members account being blocked"

Post by brandon_g on May 22nd 2020, 6:09 pm

Hello,
I checked your forum and I do not get any such message, further more, my anti virus program confirms you site is safe. Is it just this one member having the issue?

If so would you be able to ask them to clear their cache and cookies and see if that helps. Ask them to try accessing the site from a different browser to see if the issue occurs there as well. Also ask if they are running any anti virus programs on their device.

-Brandon


Last edited by brandon_g on May 22nd 2020, 6:13 pm; edited 1 time in total
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Solved Re: Members account being blocked"

Post by mSyx on May 22nd 2020, 6:12 pm

Hey there,
I'm having no issue visiting your forum. Online Virus Scanners also state that there is nothing malicious:
https://scanner.pcrisk.com/detailed_report/skidsplace.forumotion.com#
https://www.virustotal.com/gui/url/482b7b4ec33c8ab2ac4af2379eebd80482a62924a8ce020585f0e267746b546b/details

It's most likely an issue coming from this member's browser, firewall and/or antivirus.
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Solved Re: Members account being blocked"

Post by skidsolo on May 25th 2020, 7:47 am

Hi guys,

Thanks for the input. That's solved the problem.

Cheers.
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Solved Re: Members account being blocked"

Post by skouliki on May 25th 2020, 11:34 am

Problem solved & topic archived.
Please read our forum rules: ESF General Rules
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