This domain has expired and is pending renewal or deletion.

by Ali Nasser Tue 2 Jun - 21:06

Hello,

I connected an external domain and am now faced with a message saying "This domain has expired and is pending renewal or deletion." everytime I go to visit my domain

And it just shows a directory of forums and a button to go to my original forum address

Any solution to this?

screenshots below
also my domain name page has a weird "days left" error

This domain has expired and is pending renewal or deletion. Screen10

This domain has expired and is pending renewal or deletion. Screen11

by **brandon_g** Tue 2 Jun - 21:12

Hello,

Was the domain purchased outside of Forumotion? If so, you will need to renew it through whatever domain registrar you purchased the domain name through.

-Brandon

by Ali Nasser Tue 2 Jun - 21:14

brandon_g wrote:Hello,

Was the domain purchased outside of Forumotion? If so, you will need to renew it through whatever domain registrar you purchased the domain name through.

-Brandon

Hey Brandon, thank you for your quick reply.
Actually I have just purchased the domain today and then I set up the CNAME and it all went okay.. I thought.
and now I have this issue.

by **brandon_g** Tue 2 Jun - 22:04

Would you be able to provide for me a screenshot of what this part of the admin panel says:

Admin Panel-->General-->Forum-->Forum Address-->Personalized Domain Name

Also bare in mind that it can take a couple days in some cases for domains to propagate.

-Brandon

by Ali Nasser Tue 2 Jun - 22:07

brandon_g wrote:Would you be able to provide for me a screenshot of what this part of the admin panel says:

Admin Panel-->General-->Forum-->Forum Address-->Personalized Domain Name

Also bare in mind that it can take a couple days in some cases for domains to propagate.

-Brandon

Here you go, hope this helps:

This domain has expired and is pending renewal or deletion. Screen12

by **brandon_g** Wed 3 Jun - 1:19

Try clicking force the redirection and see if it helps.

by Ali Nasser Wed 3 Jun - 1:25

brandon_g wrote:Try clicking force the redirection and see if it helps.

Just tried it and it now when I click "forum address" it automatically goes to that website directory page so I can't access the forum address section anymore now...

by **SLGray** Wed 3 Jun - 2:27

Is this the forum in question: https://hansun.forumotion.com/?utm_campaign=olddomain&utm_me ?

by Ali Nasser Wed 3 Jun - 2:28

SLGray wrote:Is this the forum in question: https://hansun.forumotion.com/?utm_campaign=olddomain&utm_me ?

Yes, that is correct. @SLGray

by **brandon_g** Wed 3 Jun - 3:24

Ali Nasser wrote:
brandon_g wrote:Try clicking force the redirection and see if it helps.

Just tried it and it now when I click "forum address" it automatically goes to that website directory page so I can't access the forum address section anymore now...

Disable the option again. You may need to contact support for where you bought the domain because either there is a problem on their end or the cname is set up wrong. In either case they can help you better then we can I think.

by Ali Nasser Wed 3 Jun - 3:35

brandon_g wrote:
Ali Nasser wrote:
brandon_g wrote:Try clicking force the redirection and see if it helps.

Just tried it and it now when I click "forum address" it automatically goes to that website directory page so I can't access the forum address section anymore now...

Disable the option again. You may need to contact support for where you bought the domain because either there is a problem on their end or the cname is set up wrong. In either case they can help you better then we can I think.

I just checked with them.
Is it possible to just disconnect my domain again from my forum and I just buy another domain using the forum tools?
@SLGray @Brandon_g

by **brandon_g** Wed 3 Jun - 3:42

I don't think so unless you buy a whole different domain, unless you get the company you got the domain from to refund you and release the domain it will be registered for a year with them.

by Ali Nasser Wed 3 Jun - 3:46

brandon_g wrote:I don't think so unless you buy a whole different domain, unless you get the company you got the domain from to refund you and release the domain it will be registered for a year with them.

No, I meant, I will just buy a NEW domain using forumotion ACP
but all I need is forumotion to disconnect this current domain from my forum because I can't delete the connection with giftcardcity

by **SLGray** Wed 3 Jun - 5:03

You can do it yourself. Just remove it from the AP. Also delete the record form where you got the domain name.

by Ali Nasser Wed 3 Jun - 9:08

SLGray wrote:You can do it yourself. Just remove it from the AP. Also delete the record form where you got the domain name.

The problem with that is that I can't do it in my AP.

This is what I see in my AP.

This domain has expired and is pending renewal or deletion. Screen13

This domain has expired and is pending renewal or deletion. Screen14

by **The Godfather** Wed 3 Jun - 10:07

Hello,

The team just solved the issue, it should be OK now. Can you confirm please?

The domain was well acquired by the team but it simply lacked a last step to make everything functional.

by Ali Nasser Wed 3 Jun - 10:20

The Godfather wrote:Hello,

The team just solved the issue, it should be OK now. Can you confirm please?

The domain was well acquired by the team but it simply lacked a last step to make everything functional.

It works now thank you all so much!