Member wants all her posts removed from the forum

[jkh]

Is there a way for a member's posts to be removed from the forum without deleting them individually, given that there are almost 1,000 posts to find in various places??

I understand that just deleting their account won't remove the posts.

[Niko]

Coucou @jkh

you can refer to this tutorial to achieve what you intend to do
https://help.forumotion.com/t134526-remove-messages-of-a-member

[jkh]

Thank you for your rapid response! Have you thought about being an ambulance driver? 
It says you have to indicate the members name - where do I put that please?

[Niko]

@jkh you create the html page as described by the tutorial, then if you open the html page you will see a field to provide the info about the user

[jkh]

Ah ok, can you have unlimited html pages?

[Niko]

There is a limit I think, but don’t worry, i don’t think you will ever reach that number of html pages created

edit: FYI the limit is 500 html pages

[jkh]

It didn't work...it only removed 35 posts.

[Niko]

@jkh have you tried re-doing it a second time?

[jkh]

With a new html page? Or by adding the same code to the one I've just created?

[jkh]

I just re-did it a second and third time only for it to remove a few more posts.

I'm not going to keep doing this as there's still 940 posts to remove, so the member in question said she's going to send in a complaint to Forumtion so that you'll do it.

That's good enough for me.

[skouliki]

Hello
We do not delete posts from a forum unless the posts includes sensitive information
The member can unsubscribe from the forum

[Niko]

I just re-did it a second and third time only for it to remove a few more posts.

If you want I can register on your forum and try to understand why it is not working.
I may need to be elected as administrator (temporarily) in order to do the task.

Let me know if it's okay for you, and if so - I need the details of the user you want to remove the posts

[jkh]

Thanks skouliki, but unsubscribing doesn't remove their posts...only their username and avatar.

This member wants all their posts removed...but they could literally be anywhere on the forum!

[jkh]

Thank you Niko

I already have a Forumotion Staff admin account so will pm you the log-in and password.

[Ape]

Hi @jkh Just to be clear if a member asks you to remove all the post's on the forum you really don't have to. The only posts you must remove by law is the ones that have personal data on.
IE - Home address,
Phone numbers,
Email address,
Photo's of the member or family,

You can then delete the account of that member and the name on the account / posts will become Guest.

As long as the account is deleted on request and any data I have already said in the list you really don't need to remove everything else.

[jkh]

Ah ok, that's good to know...thanks @ape there's no personal info in any posts. I wouldn't allow that on the forum anyway 

[Niko]

@jkh can i proceed and try then?
if so, i need the details of the user concerned to do it + admin permissions on the account you provided

ps: private message received

edit:

I should also add that I've just deleted her account...so it may not be possible to delete all her posts now anyway.

yes I confirm that now it is impossible, now the only option is to do it one by one manually

[jkh]

Hmmm....I've deleted her account now, so I guess there's nothing you can do about all her posts?

[Niko]

Hmmm....I've deleted her account now, so I guess there's nothing you can do about all her posts?

I confirm that now it is not possible to do it automatically with the tutorial resource.
Now the posts are no longer associated with an account, but are under the "Guest" username. Therefore you cannot retrieve me all at once.

Sadly, now there isn't any workflow that may allow you to delete the posts at once

[jkh]

I can't do it manually now though, cos there's no username attached them anymore.

I give up, if she complains to Forumotion then you know where to find me.

[Niko]

@jkh we are sorry, but deleting her account prevented to do the only workflow that could have make you delete all the posts at once - now there is nothing you can do You could have waited our support

In any case keep in mind what @Ape mentioned

Just to be clear if a member asks you to remove all the post's on the forum you really don't have to. The only posts you must remove by law is the ones that have personal data on.

[brandon_g]

If there is not any personal information associated with the user in the post (name, address, email, phone number, etc) then you are under no obligation to remove a post even if they ask you to. They made a conscious decision to write the posts on a public forum, so there is no expectation of privacy in terms of the content of the posts (unless there is personal information).

Bottom line: If you notice any posts with personal info then you should either remove the post or edit out the personal info (which is also sufficient legally), otherwise I wouldn't worry about it, you have done all you could for them.

-Brandon

[jkh]

@jkh we are sorry, but deleting her account prevented to do the only workflow that could have make you delete all the posts at once - now there is nothing you can do You could have waited our support

In any case keep in mind what @Ape mentioned

Just to be clear if a member asks you to remove all the post's on the forum you really don't have to.  The only posts you must remove by law is the ones that have personal data on.

Sorry Niko, I read Ape's post and deleted her account before I noticed you'd logged in to my forum.

Many thanks to Ape, Brandon_g, Niko and Skouliki  

Topic solved.

[Ape]

Hi @jkh I sent Niko a PM about this if you still want to remove all the posts. There is a fix to you deleting the account

[Ape]

I will close this and mark as solved.

Problem solved & topic archived. Please read our forum rules: ESF General Rules