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[ONLY TOPIC] detected suspicious activity

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Pro Admin [ONLY TOPIC] detected suspicious activity

Post by APE on August 2nd 2016, 2:24 pm

First topic message reminder :

[ONLY TOPIC] Detected suspicious activity


Dear members

We have a small amount of reports of detected suspicious activity Problems.

We are working on this problem but if you find your members can not log in and they are getting the
detected suspicious activity warning then Please post here and then after posting here Please PM one of the following staff members @APE @Luffy @Brandon_g @Nemo @SLGray

PM us the following information:

IP address of the member:
Username:
Email address:
Url of your forum:

All this information is important With out this data we can not help with your problem.

How to find the IP address of the member.
To find the IP address of the member log on to your forum as Admin and then go to any post of that members and then click on the IP button on that post it will give you 1 to 100's of IP addresses we need the first one in the list.
Please Don't list all the IP's as the ones below the first one is no longer getting used on that account.

Our Proses:
The staff will then report this to our team and get this fixed as soon as we can.
Please Note that on weekends our office is closed so it may take some time to get this done.
A staff member will then post back to acknowledge your report and when your problem has been looked at we will report back here to each member by tagging your name on the posts.

Why This is occurring:
once or twice a year we get an update of a black list and some Email addresses, Ip addresses common usernames are on that list. when added to our systems it will then ban them names ip's or Emails
We also have a Ip addresses blocker on our system that will pick up any member that has a lot of IP addresses and if it changes lots of times in a day / week / month it then Flags up on our servers and will keep a eye on that account and if it keeps going on it will ban the IP address.
This is called a Blacklist we then go in and remove you / your members from that list.

We apologize for the any delay and the inconvenience caused to you and your members.


Forumotion Team


Last edited by APE on August 6th 2016, 6:58 pm; edited 4 times in total





APE
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 5th 2016, 12:31 am

Hi Ape, I've got another user with this issue - I'll drop you a PM with the details Smile

Brooksy118
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 5th 2016, 1:59 am

@AquabelA wrote:
Thanks @Ape
My member was able to access the forum today, so I'm not sure if something has been fixed, but all is good for now.
Thank you!

Think I'm not sure how your member got in as we have not done anything as of yet as there is n one in the office until monday morning but its good your member is now ok to get in.

Progress Report:

Hello @Brooksy118
Your PM has been received With thanks.
A report has been made and we will get back to you here when this has been completed.

Please remember it is the weekend and our head office is closed on weekends so it will not be looked at until at least Monday French time.
Please read our forum rules: ESF General Rules





APE
Manager
Manager

Male Posts : 8333
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Geocachingmama on September 5th 2016, 12:40 pm

@APE wrote:
@Prof Pat Pending wrote:HI Ape

I may have confused things by sending two pm's, but can you take a look at my member Jed please?

Thanks
Pat
@Prof Pat Pending
I have sent a new request Just now i will get back to you on this as soon as i can.

Hello @Geocachingmama
Thank you for letting me know your member can now get in i have marked your case as Completed Smile


I'm really sorry to contact you again, but I have the same user with the same issue, again. I will PM you.

Geocachingmama
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 5th 2016, 9:08 pm

Completed

Dear @Brooksy118 & @AquabelA
Your members have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules



Progress Report:
Hello @Geocachingmama
Your PM has been received With thanks.
A report has been made and we will get back to you here when this has been completed.
Please read our forum rules: ESF General Rules





APE
Manager
Manager

Male Posts : 8333
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 5th 2016, 9:22 pm

@APE wrote:
Completed

Dear @Brooksy118 & @AquabelA
Your members have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules

Brilliant, thank you, I'll ask them to try again Smile

Brooksy118
Forumember

Male Posts : 51
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Language : English
Location : West Sussex

http://surreynewmini.forumotion.com

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 6th 2016, 9:35 pm

@APE wrote:
Completed

Dear @Brooksy118 & @AquabelA
Your members have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules

Unfortunately my member is still having an issue, they can access it using 4G on their mobile, but not from any other devices - they have tried Firefox, Firefox private and Microsoft Edge but still get the same issue.

Their username is Ricardo if you could have another look please Smile

Brooksy118
Forumember

Male Posts : 51
Reputation : 2
Language : English
Location : West Sussex

http://surreynewmini.forumotion.com

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by AquabelA on September 7th 2016, 4:48 am

@APE wrote:
Completed

Dear @Brooksy118 & @AquabelA
Your members have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules




Great thank you! She was able to get in the other day, but I will still ask her to clear her cache.

AquabelA
New Member

Posts : 3
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Language : English

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 7th 2016, 10:40 am

Completed

Dear @Brooksy118 & @Geocachingmama
Your members have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

We are sorry for the Delay on this proses and we are sure now your members have been removed from our list.
Remember your members must Clear their browsers before trying to get on the forum.
Please Reply to this thread with the result.

Thank you.

Please read our forum rules: ESF General Rules


Last edited by APE on September 8th 2016, 4:36 pm; edited 2 times in total





APE
Manager
Manager

Male Posts : 8333
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 7th 2016, 10:34 pm

@APE wrote:
i am sorry to see you are still having problems i have sent you a new pm asking for some more info.

Please pm me back with the info asked for and i will get right on to it for you Smile

Thanks APE, I've just replied to your PM Smile

Brooksy118
Forumember

Male Posts : 51
Reputation : 2
Language : English
Location : West Sussex

http://surreynewmini.forumotion.com

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 7th 2016, 11:43 pm

Than you i have now sent a new report lets hope this time the ban gets removed Smile

Sorry for the Delay





APE
Manager
Manager

Male Posts : 8333
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 8th 2016, 12:03 am

@APE wrote:Than you i have now sent a new report lets hope this time the ban gets removed Smile

Sorry for the Delay

No problem, thank you for your help! Very Happy

Brooksy118
Forumember

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Language : English
Location : West Sussex

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Geocachingmama on September 8th 2016, 10:53 am







Progress Report:
Hello @Geocachingmama
Your PM has been received With thanks.
A report has been made and we will get back to you here when this has been completed.
Please read our forum rules: ESF General Rules
[/quote]

Has there been any luck with getting 'Joke' cleared from the black list?
many thanks

Geocachingmama
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 8th 2016, 1:22 pm

No sorry i have not had any news back from our pro admin i will ask her again by pm if this is done or not Smile and get back to you.





APE
Manager
Manager

Male Posts : 8333
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 15th 2016, 11:21 am

Completed

Dear @Brooksy118 & @Geocachingmama
Your members have been removed from our Blacklist.
We are sorry for the Delay on this proses and we are sure now your members have been removed from our list.

Remember your members must Clear their browsers before trying to get on the forum.

Please Reply to this thread with the result.

Thank you.
Please read our forum rules: ESF General Rules





APE
Manager
Manager

Male Posts : 8333
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 15th 2016, 10:10 pm

Thanks APE, I've just replied to your PM Smile

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 20th 2016, 3:15 pm

@Brooksy118 wrote:Thanks APE, I've just replied to your PM Smile

Sorry for the delay on this on @Brooksy118

We have unblocked the account again and we hope this time the account will be Okay.

Please remember your member needs to clear the browser before logging in.





APE
Manager
Manager

Male Posts : 8333
Reputation : 718
Language : fluent in dork / mumbojumbo & English haha
Location : STUCK IN FORUMOTIONS SERVERS HELP ME !!!!!!

http://chatworld.forumotion.co.uk/

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 21st 2016, 11:42 pm

@APE wrote:
@Brooksy118 wrote:Thanks APE, I've just replied to your PM Smile

Sorry for the delay on this on @Brooksy118

We have unblocked the account again and we hope this time the account will be Okay.

Please remember your member needs to clear the browser before logging in.

Thanks APE, I was just about to PM you funnily enough as I haven't received a response from my member yet regarding the IP you asked for. I'll get them to give it another go now though, fingers crossed it works ok now Very Happy

Brooksy118
Forumember

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Language : English
Location : West Sussex

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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by APE on September 22nd 2016, 12:06 am

Thanks for posting back i have made sure all the IP's you sent me was removed on the ban list.

Fingers crossed this time your member will be ok Smile





APE
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Manager

Male Posts : 8333
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Pro Admin Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on September 22nd 2016, 12:44 am

Thanks for your help, I haven't heard back from them yet but as soon as I do, I'll let you know Smile

Brooksy118
Forumember

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