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[ONLY TOPIC] detected suspicious activity

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Solved [ONLY TOPIC] detected suspicious activity

Post by APE on August 2nd 2016, 2:24 pm

First topic message reminder :

[ONLY TOPIC] Detected suspicious activity


Dear members

We have a small amount of reports of detected suspicious activity Problems.

We are working on this problem but if you find your members can not log in and they are getting the
detected suspicious activity warning then Please post here and then after posting here Please PM one of the following staff members @APE @Luffy @Brandon_g @Nemo @SLGray

PM us the following information:

IP address of the member:
Username:
Email address:
Url of your forum:

All this information is important With out this data we can not help with your problem.

How to find the IP address of the member.
To find the IP address of the member log on to your forum as Admin and then go to any post of that members and then click on the IP button on that post it will give you 1 to 100's of IP addresses we need the first one in the list.
Please Don't list all the IP's as the ones below the first one is no longer getting used on that account.

Our Process:
The staff will then report this to our team and get this fixed as soon as we can.
Please Note that on weekends our office is closed so it may take some time to get this done.
A staff member will then post back to acknowledge your report and when your problem has been looked at we will report back here to each member by tagging your name on the posts.

Why This is occurring:
once or twice a year we get an update of a black list and some Email addresses, Ip addresses common usernames are on that list. when added to our systems it will then ban them names ip's or Emails
We also have a Ip addresses blocker on our system that will pick up any member that has a lot of IP addresses and if it changes lots of times in a day / week / month it then Flags up on our servers and will keep a eye on that account and if it keeps going on it will ban the IP address.
This is called a Blacklist we then go in and remove you / your members from that list.

We apologize for the any delay and the inconvenience caused to you and your members.


Forumotion Team


Last edited by APE on August 6th 2016, 6:58 pm; edited 4 times in total



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SophieDophs on December 15th 2016, 8:58 pm

@APE wrote:Hello, If McAfee pops up and says the site is not safe just add it to the Safe list.

The problem is not our end i don't think i have sent your members info on to our team but i can't see this is the same problem

Please advice your member that our site is 100% safe and that they should just white list the site in McAfee.
Okay, so I've checked in with this member today and she said the following:

I have been trying to log on daily and as I mentioned before I could see the forum but as soon as I clicked on to a topic the warning came up and prevented me from viewing. All that has now changed and I cannot even see the forum - it just automatically goes to the warning red square and I can go no further.


Wonder what has happened?


I use lots of other forums and am having no problems with them.


Grrrrr


I just had a quick scout around this forum and found this topic: http://help.forumotion.com/t147997-only-topic-malicious-inappropriate-ads#1033993

I am now wondering if this issue is being caused by the forumotion advertisements?
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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SLGray on December 15th 2016, 9:21 pm

Does your member mean that after logging in and clicking a topic this happened? It could be something with that topic.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on December 16th 2016, 1:58 am

ok you need to get a screen shot of what your member is seeing so we can see what it is.



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SophieDophs on December 16th 2016, 4:30 pm

Okay, so here's her latest email, along with some screen shots:

Member wrote:Morning .... Just tried to log in again but no luck :-(

I do not get exactly the same warning as you have just shown me but I can show you the image of the new one (which now says I can accept the risk) and when I click on to further details it states that the activation and last seen date was 2011! Something is preventing me from getting on to the forum because as soon as I click on to log in or read a post I get shown the Whoa ..... Are you sure that you want to go there image.

I wonder what the heck is going on! I am not having any trouble with any other forums.





None of our other members are experiencing this issue as far as I know.
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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SLGray on December 16th 2016, 8:39 pm

The last image is too blurry to read.


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on December 20th 2016, 4:48 pm

Completed

Dear @striped67
Your member/s have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SophieDophs on December 20th 2016, 8:49 pm

@SLGray wrote:The last image is too blurry to read.



This is the image I've been furnished with. I've re-uploaded it, maybe you can see it more clearly if you click on full size.

I would appreciate it if this matter could be given some sense of urgency by forum support.

Thank you.
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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SLGray on December 20th 2016, 9:05 pm

What does that button at the bottom say?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SophieDophs on December 23rd 2016, 7:18 pm

I can read it perfectly fine. I've uploaded the image that was sent to me.

Can we please stop nitpicking and get on with actually resolving this member's connection problem?

Thank you.
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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by SLGray on December 23rd 2016, 7:20 pm

Have you sent the information to APE in a PM?


When your topic has been solved, ensure you mark the topic solved.
Never post your email in public.

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on December 23rd 2016, 7:46 pm

@SophieDophs wrote:I can read it perfectly fine. I've uploaded the image that was sent to me.

Can we please stop nitpicking and get on with actually resolving this member's connection problem?

Thank you.
The info is showing that it's down to McAfee your members needs to white list your forum address then run a scan.

This is not a problem our side your member is not blacklisted from us.



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on January 2nd 2017, 10:56 pm

Progress Report:

Thank you, Your PM has been received.
I have reported this to our team and some on in the office will get back to me on this as soon as they can.

We are sorry for the delay and for the inconvenience to your user and we ask for your patience a little while longer.


Please read our forum rules: ESF General Rules



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on January 3rd 2017, 7:46 pm

@Ronnytigs your member has been removed from the ban list please ask your member to clear the browser and then try and log in.

Please let me know how they got on by posting here only.

Kind regards. Ape



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on January 3rd 2017, 11:43 pm

Hi APE, I've just PM'd you Smile

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on January 4th 2017, 11:01 pm

Progress Report:

Thank you, Your PM has been received.
I have reported this to our team and some on in the office will get back to me on this as soon as they can.

We are sorry for the delay and for the inconvenience to your user and we ask for your patience a little while longer.


Please read our forum rules: ESF General Rules



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on January 5th 2017, 12:27 am

@APE wrote:
Progress Report:

Thank you, Your PM has been received.
I have reported this to our team and some on in the office will get back to me on this as soon as they can.

We are sorry for the delay and for the inconvenience to your user and we ask for your patience a little while longer.


Please read our forum rules: ESF General Rules

Thanks APE, no problem, appreciate the help! Smile

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by APE on January 6th 2017, 12:16 pm

Completed

Dear @Brooksy118
Your member/s have been removed from our Blacklist.

Please can you ask your members to Clear their browser cache and Cookies and then try and log in to your forum.

If your members still have a problem Please Post the username of the member here only
Please read our forum rules: ESF General Rules



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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by Brooksy118 on January 6th 2017, 11:52 pm

Thanks APE, I've asked them so I'll let you know if they have any further issues! Very Happy

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Solved Re: [ONLY TOPIC] detected suspicious activity

Post by The Godfather on January 24th 2017, 9:35 am

Hello,

As explained earlier, this "problem" comes from our antispam system and we need to check all the complaints one by one. For this, no need for only topic.

Users encountering this problem in the future can simply contact us by providing the url of their concerned profile.

Thank you
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