Bought PREMIUM package.. still seeing adverts.

by Bloodhound1958 June 13th 2018, 1:50 pm

I purchased the premium package in credits management and we're still seeing adverts as pictured and in one widget. Can't seem to figure out how to disable them. Any help would be most appreciated.

http://www.christinecarclubforum.com/

Bought PREMIUM package.. still seeing adverts. Untitl10

Bought PREMIUM package.. still seeing adverts. Widget10

by **brandon_g** June 13th 2018, 2:39 pm

Hello,

Did you go into credits management and disable the ads there?

-Brandon

by **SLGray** June 13th 2018, 8:01 pm

https://help.forumotion.com/t155623-disabling-ads-on-your-forum

by Bloodhound1958 June 14th 2018, 1:39 pm

it says I don't have enough credits. I just bought the Premium package and assumed disabling ads was one of the benefits. Is that not the case? There's a drop down arrow next to disabling ads that I assumed would become functional once I bought the package as I couldn't select YES at the beginning. What is the purpose of the drop down arrow if it doesn't function? Not complaining just VERY concerned. I feel duped into buying the package for the entire year if that's the case and would like to request a refund of the credits spent.

by Tonight June 14th 2018, 4:00 pm

It looks like you disabled ads only for members (logged-in users).

by **SLGray** June 14th 2018, 6:26 pm

You have to set the option (drop-down menu) before you purchase the packages.

by Gwim_Weaper June 16th 2018, 2:49 pm

Seems I didn't select remove ads when I purchased premium package.(Bit of a swizz to make you select no ads as that's the only reason I bought the premium package) how do I remove ads now?

by Gwim_Weaper June 16th 2018, 9:15 pm

I ended up spending another tenner to vet rid of the ads. Never buy the premium package, it's not worth the money.

by Bloodhound1958 June 17th 2018, 1:56 pm

The drop down arrow didn't work before I bought the package. I tried it several times and assumed it would function after spending the credits for the premium package.

How do I request a credits refund from forumotion or support?

by **Ape** June 17th 2018, 1:58 pm

The only way to remove the ad's for all your members now is to pay the outstanding amount.

by **skouliki** June 17th 2018, 2:00 pm

https://help.forumotion.com/t155980-i-need-refund

by The Godfather on Mon Jun 11 2018, 10:48

Hello,

Please read our TOS :

The credits expense, the subscription to a "package", the purchase of a domain name or the use of any service such as the deletion of advertisements is, within the meaning of these Terms, a "use" of a paid service. The User expressly consents by these Terms that these services may be provided before the expiry of the withdrawal period, resulting in the waiver of this period.

So no refund is possible. if you do not wish to keep your package, simply cancel your monthly payment from your administration panel by clicking on the button "STOP THE MONTHLY PAYMENT" on your Credits management Summary

by Bloodhound1958 June 17th 2018, 4:22 pm

That's unfortunate. The non functional arrow to disable ads is obviously a rouse and I fell for it hook, line and sinker. As a matter of principle, considering the $$ we've spent over all of our years with forumotion it would appear as though the time has come to part ways. In lieu of such underhanded tactics I will never spend another dime here under any circumstances. Shame really as we were strong believers in keeping the forum going though many of our members have migrated to our facebook pages only. Thank you for many good years and an otherwise positive experience.

Kind Regards,
The Christine Car Club

by **brandon_g** June 17th 2018, 6:09 pm

Bloodhound1958 wrote:That's unfortunate. The non functional arrow to disable ads is obviously a rouse and I fell for it hook, line and sinker. As a matter of principle, considering the $$ we've spent over all of our years with forumotion it would appear as though the time has come to part ways. In lieu of such underhanded tactics I will never spend another dime here under any circumstances. Shame really as we were strong believers in keeping the forum going though many of our members have migrated to our facebook pages only. Thank you for many good years and an otherwise positive experience.

Kind Regards,
The Christine Car Club

The arrow/drop down menu does work. Could it maybe have been a browser issue or something else on your end that caused it not to work?

Bought PREMIUM package.. still seeing adverts. Drop_m10

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Anyway, if you email forumotion, maybe they will refund you. I don't work for head office so I can't guarantee you that personally, but you certainly don't know if you don't try.

by Bloodhound1958 June 17th 2018, 6:43 pm

How do I contact forumotion via email?

by **brandon_g** June 17th 2018, 8:45 pm

https://www.forumotion.com/terms-of-service

See the part of about purchases and refunds.

by **The Godfather** June 18th 2018, 10:49 am

Hello @Bloodhound1958

The removal of advertising is not an option included in the packages, it comes as extra. Whether you remove the advertising before or after buying a package, it does not change the price you will pay, it will always be the same Wink

Before purchasing the package: you can include the ads removal when purchasing the package via the dropdown in the package table.
After purchasing the package: you can delete the ads from the Misc tab > Spend credits > ads.

In both cases, you will need to acquire sufficient credit in advance.

Currently, you have purchased a premium package without any ads deletion. So, it is normal that the ads appears on the forum. If you wish to delete them, you will need to acquire the necessary credits for this. The exact amount is indicated in your Credits management > Spend credits > Ads according to the type of deletion desired (member or members & guests)