Posting problems posting GIFs in my mobile app

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Solved Posting problems posting GIFs in my mobile app

Post by azwiz May 5th 2021, 12:51 am

I don't remember the last time I came to support for a mobile app problem. If ever. And I am posting this right now via my phone.

The problem seems to be that when trying to upload or copy or post a gif. I get the prompt that the post is too large.

I checked the URL. And it is just one URL. So I need to know if there is a problem posting GIFs to the mobile app?
Posting problems posting GIFs in my mobile app Screen15

Thank you

Hello,

If you get this message usually it means the post exceeds the character limit. Are you using WYSIWYG mode when posting it or no? Also have you tried using the new Gif button/feature that Forumotion added a few months back to make it easier to integrate Giphy on the forums.

-Brandon

No I tried over 10 different gifs . On my Android phone . They all said the same thing . I then switched over to my PC . Had no problems loading them right up . I have a good phone . I thought . I don't think I have tried to use my phone for this before . Always use my PC .


Enlarge this image Click to see fullsize

Posting problems posting GIFs in my mobile app Phone10

Yes I think I am using WYSIWYG mode . What's the difference ? Just clicking the " Switch Editor Mode " ? Doesn't seem to change anything .

I will look into the giphy app . But a lot of stuff isn't from giphy .

Posting problems posting GIFs in my mobile app 200_co10

Posting problems posting GIFs in my mobile app Gif10

Okay I activated the giphy app .

@skouliki wrote:
hello

this is the diffrence
bold text -> standard mode
[ b]bold [ /b] text -> WYSIWYG mode

Okay . I don't see it making a difference . Unless you tell me it does . And how it does .

Activate the WYSIWYG mode by default in the posts : YES activated as default . Always has been .


@skouliki wrote:
so is your issue solved?

right now we have an issue with servimg I, think this issue is generating the message too long you have now on your mobile
please give us some time to fix the servimg issue and I will inform you to check again the gif problem

with the gif button I dont have any issue uploading gifs from my iphone


also
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules

Okay I'll wait .

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

I wish you guys would make up your minds . In previous posts . I have used the edit button . You asked me not to do that .

So I stopped

.
@skouliki wrote:
i dont know to what or whom are you referring to
the forum rules indicate the above rule

THIS IS WHAT I USED TO DO .


Last edited by azwiz on May 6th 2021, 9:04 pm; edited 4 times in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by brandon_g May 5th 2021, 4:53 am

Hello,

If you get this message usually it means the post exceeds the character limit. Are you using WYSIWYG mode when posting it or no? Also have you tried using the new Gif button/feature that Forumotion added a few months back to make it easier to integrate Giphy on the forums.

-Brandon


Posting problems posting GIFs in my mobile app Brando10
Remember to mark your topic Posting problems posting GIFs in my mobile app Solved15 when a solution is found.
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 5th 2021, 9:45 am

@brandon_g wrote:Hello,

If you get this message usually it means the post exceeds the character limit. Are you using WYSIWYG mode when posting it or no? Also have you tried using the new Gif button/feature that Forumotion added a few months back to make it easier to integrate Giphy on the forums.

-Brandon

No I tried over 10 different gifs . On my Android phone . They all said the same thing . I then switched over to my PC . Had no problems loading them right up . I have a good phone . I thought . I don't think I have tried to use my phone for this before . Always use my PC .

Posting problems posting GIFs in my mobile app Phone10

Yes I think I am using WYSIWYG mode . What's the difference ? Just clicking the " Switch Editor Mode " ? Doesn't seem to change anything .

I will look into the giphy app . But a lot of stuff isn't from giphy .

Posting problems posting GIFs in my mobile app 200_co10

Posting problems posting GIFs in my mobile app Gif10

Okay I activated the giphy app .

@skouliki wrote:
hello

this is the diffrence
bold text -> standard mode
[ b]bold [ /b] text -> WYSIWYG mode

Okay . I don't see it making a difference . Unless you tell me it does . And how it does .

Activate the WYSIWYG mode by default in the posts : YES activated as default . Always has been .


@skouliki wrote:
so is your issue solved?

right now we have an issue with servimg I, think this issue is generating the message too long you have now on your mobile
please give us some time to fix the servimg issue and I will inform you to check again the gif problem

with the gif button I dont have any issue uploading gifs from my iphone


also
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules

Okay I'll wait .

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

I wish you guys would make up your minds . In previous posts . I have used the edit button . You asked me not to do that .

So I stopped

.
@skouliki wrote:
i dont know to what or whom are you referring to
the forum rules indicate the above rule



Last edited by azwiz on May 5th 2021, 6:26 pm; edited 1 time in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 5th 2021, 9:57 am

hello

this is the diffrence
bold text -> standard mode
[ b]bold [ /b] text -> WYSIWYG mode
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 5th 2021, 10:01 am

Posting problems posting GIFs in my mobile app 200_co10

Posting problems posting GIFs in my mobile app Gif10

Okay I activated the giphy app .

@skouliki wrote:
hello

this is the diffrence
bold text -> standard mode
[ b]bold [ /b] text -> WYSIWYG mode

Okay . I don't see it making a difference . Unless you tell me it does . And how it does .

Activate the WYSIWYG mode by default in the posts : YES activated as default . Always has been .


@skouliki wrote:
so is your issue solved?

right now we have an issue with servimg I, think this issue is generating the message too long you have now on your mobile
please give us some time to fix the servimg issue and I will inform you to check again the gif problem

with the gif button I dont have any issue uploading gifs from my iphone


also
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules

Okay I'll wait .

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

I wish you guys would make up your minds . In previous posts . I have used the edit button . You asked me not to do that .

So I stopped

.
@skouliki wrote:
i dont know to what or whom are you referring to
the forum rules indicate the above rule


Last edited by azwiz on May 5th 2021, 6:24 pm; edited 1 time in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 5th 2021, 10:03 am

@skouliki wrote:hello

this is the diffrence
bold text -> standard mode
[ b]bold [ /b] text -> WYSIWYG mode

Okay . I don't see it making a difference . Unless you tell me it does . And how it does .

Activate the WYSIWYG mode by default in the posts : YES activated as default . Always has been .


@skouliki wrote:
so is your issue solved?

right now we have an issue with servimg I, think this issue is generating the message too long you have now on your mobile
please give us some time to fix the servimg issue and I will inform you to check again the gif problem

with the gif button I dont have any issue uploading gifs from my iphone


also
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules: ESF General Rules

Okay I'll wait .

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

I wish you guys would make up your minds . In previous posts . I have used the edit button . You asked me not to do that .

So I stopped

.
@skouliki wrote:
i dont know to what or whom are you referring to
the forum rules indicate the above rule


Last edited by azwiz on May 5th 2021, 6:22 pm; edited 2 times in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 5th 2021, 10:05 am

so is your issue solved?

right now we have an issue with servimg I, think this issue is generating the message too long you have now on your mobile
please give us some time to fix the servimg issue and I will inform you to check again the gif problem

with the gif button I dont have any issue uploading gifs from my iphone


also
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules:  ESF General Rules
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 5th 2021, 10:13 am

@skouliki wrote:so is your issue solved?

right now we have an issue with servimg I, think this issue is generating the message too long you have now on your mobile
please give us some time to fix the servimg issue and I will inform you to check again the gif problem

with the gif button I dont have any issue uploading gifs from my iphone


also
Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!
Please read our forum rules:  ESF General Rules

Okay I'll wait .

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

I wish you guys would make up your minds . In previous posts . I have used the edit button . You asked me not to do that .

So I stopped

.
@skouliki wrote:i dont know to what or whom are you referring to 
the forum rules indicate the above rule


Last edited by azwiz on May 5th 2021, 6:19 pm; edited 1 time in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 5th 2021, 10:41 am

Please don't double post. Your posts need to be separated by 24 hours before bumping. Please use the edit button, instead!

I wish you guys would make up your minds . In previous posts . I have used the edit button . You asked me not to do that .

So I stopped

.
@skouliki wrote:i dont know to what or whom are you referring to 
the forum rules indicate the above rule


Last edited by azwiz on May 5th 2021, 6:14 pm; edited 1 time in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 5th 2021, 10:53 am

i dont know to what or whom are you referring to 
the forum rules indicate the above rule
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 5th 2021, 8:23 pm

@azwiz now you just copied my answers and paste them to all of your previous posts
if you mean that someone from the staff told you to stop editing your posts probably it was cause you did something like this  which it's pointless 
I really cant understand the reason
what we are saying is when you want to add something to your answer or to add additional information to your post instead of making a new post just edit your previous post and add all the new info …not all your previous posts …
same if you want to answer to two staff members you can use the multi quote button 
thank you for the understanding 

anyway, the serving seems to work now can you retry to post a gif 
i just did some tests and with the gif button everything is working ok from my mobile
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Solved Re: Posting problems posting GIFs in my mobile app

Post by Ape May 5th 2021, 9:30 pm

@skouliki

He has a problem with Quoting a topic he copy and pastes the text then edits the post.

I have told him how to quote a post but I guess he don't know how to do it on a mobile.

It looks a mess but it's not hard to read the info.

@azwiz Please don't quote a comment unless your on your laptop / Computer.
there is really no need to quote the staff comments Wink



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Posting problems posting GIFs in my mobile app Ape1010
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 1:40 am

@Ape wrote:@skouliki

He has a problem with Quoting a topic he copy and pastes the text then edits the post.

I have told him how to quote a post but I guess he don't know how to do it on a mobile.

It looks a mess but it's not hard to read the info.

@azwiz Please don't quote a comment unless your on your laptop / Computer.
there is really no need to quote the staff comments Wink

Unless they/ you are talking about me .

I will say on the matter that your rules confuse me . And seem to suggest 1 extreme or the other . But what you really want is some middle ground . I will try to do that .

Okay back to the topic .

I will be doing all of my posting on the topic . With my PC . Reporting on the results of trying to upload , copy , download , pics , gifs , videos . To my forum via my phone .

I found the reason why I get the prompt that the file is too large .

Once I either paste or insert the pic or the url into the editor .

In the editor ( normal view ) the gif appears in the block . If I click ( Switch Editor Mode ) . That block is filled with " endless text or code " .

Posting problems posting GIFs in my mobile app Endles11

So there must be a better way to upload , copy , post these types of medias to my forum . Via my phone .

What procedure(s) should I use for this ?
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Solved Re: Posting problems posting GIFs in my mobile app

Post by SLGray May 6th 2021, 2:51 am

When you say upload images, do you mean the host an image button in the editor?  If yes, all you have to do is upload the image and click the button that says insert image(s).


Posting problems posting GIFs in my mobile app Slgray10

When your topic has been solved, ensure you mark the topic solved.
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 4:11 am

@SLGray wrote:When you say upload images, do you mean the host an image button in the editor?  If yes, all you have to do is upload the image and click the button that says insert image(s).

Really ? Did I not say " Once I either paste or insert the pic or the url into the editor ." . Above ? Meaning I either insert the url into the insert images . Or I copy and paste it .
These work very well I probably have 100,000 entries in my forum 1000's of pics , gifs , and videos . By way of PC .

However . These wonderful functions do not work in the mobile version . I tried before and gave up .

I tried again presently and am not getting results . So I am asking support to assist me .

Can you help me ?
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 8:17 am

ok so when you find an image on google and just copy the URL and paste it , it is usually too long the URL so you might get that message instead of this please try to ..save the image to your phone images and then upload it with the serving button by the selecting files option

(select the host image button not the insert image)
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 10:53 am

@skouliki wrote:ok so when you find an image on google and just copy the URL and paste it , it is usually too long the URL so you might get that message instead of this please try to ..save the image to your phone images and then upload it with the serving button by the selecting files option

(select the host image button not the insert image)

Okay first . Whatever servimg did . I now have to log in everytime I use the image host . Even back to back images like here . On my PC only . That didn't occur on my phone . The only part that did work . lol .

Posting problems posting GIFs in my mobile app Servim10

Second . These are the options I have to work with

Posting problems posting GIFs in my mobile app New_110

On my phone . Host , then insert . Results in the little broken image in normal mode

Posting problems posting GIFs in my mobile app New_210

The yellow url in switch mode

Posting problems posting GIFs in my mobile app New_410

And just the url does nothing .

Posting problems posting GIFs in my mobile app New_310



What I went through to post this post . I first had to send each of the above images from my phone . To myself , my email .
One at a time . Then go to my PC email ( same email ) . Then download each image 1 at a time and then save them to a folder . Then resize them 1 at a time . To an reasonable posting size . Then host and then insert them here from my PC .
There is no way to do all that via my phone .

With the servimg log in screen popping up everytime . This took an hour .

But no luck with the host then insert the image url on my phone in my forum .

All of this is a piece of cake on my PC .

There is either something wrong with my mobile app . Or these processes just aren't possible .



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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 12:45 pm

i do not have any issues with my mobile and since I am a designer I also upload many images
I use tablet ,mobile and laptop and I do not have any issues

on your phone you said you host then insert
do not host you must first save or download the image you want to your mobile and then instead of host you must upload it with this button
 ( after the window opens click select)

Posting problems posting GIFs in my mobile app Scre2456

your mistake is that you copy the image link and then host it 
you must download the image and then upload it ..instead
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 3:53 pm

After we were clear that downloading the images and then hosting ( so they could be converted to servimg files ) I then described what happens .

Okay . The first 2 pics above show my phones capabilities as options when trying to copy , download , upload , share , etc an image . And what happens when I click the
Posting problems posting GIFs in my mobile app Host10
host button . I get the servimg log in . Except this morning I also have to add my email , not just the password .

So now that you know that I have been following that proper procedure . And getting first the broken pic icon in normal mode . But getting the yellow url in switch mode .

What then do you think is the problem ?

I figured out a couple days ago that all the options for images on PC do not work on my phone or mobile app .
Since then I have followed the exact proper procedure . Still not getting results .


Last edited by azwiz on May 6th 2021, 3:58 pm; edited 1 time in total
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 3:57 pm

can you paste here the image url please ( yellow link)

just the link

so you login to the serving you do the procedure and you get a broken image right?
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 4:01 pm

@skouliki wrote:can you paste here the image url please ( yellow link)

just the link

so you login to the serving you do the procedure and you get a broken image right?


yes

You can see the image above

and
You can copy the yellow link from the pic above .
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 4:04 pm

No i cant its an image with the url
I need the exact link to upload it from my mobile
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 4:19 pm

@skouliki wrote:No i cant its an image with the url
I need the exact link to upload it from my mobile

I don't remember what image that was . I will send a batch of a new url .

yellow url

Posting problems posting GIFs in my mobile app 16197212

I just made partial progress .

The pic posted but was no longer a gif . On the mobile app .

On my PC it is a 8 minute download . Which I waited for twice just now . 3.69 MB

still waiting
In all of these servimg blocks below . The gif is active while creating the url . once it appears it is still .

Posting problems posting GIFs in my mobile app Waitin10

now I get this 4 times

Posting problems posting GIFs in my mobile app Missin10

here is the original url of the new gif .1619720111_c1tuzs8cia gif.gif

Here is the new servimg url .https://i.servimg.com/u/f14/19/05/59/72/16197212.jpg

Posting problems posting GIFs in my mobile app 16197212

Obviously my phone and my PC are not converting gifs . It has to be servimg.

The above is my PC .

Below is my phone and mogile app .

Posting problems posting GIFs in my mobile app 110

Posting problems posting GIFs in my mobile app 210

Posting problems posting GIFs in my mobile app 310

Posting problems posting GIFs in my mobile app 510

Posting problems posting GIFs in my mobile app 610

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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 6:36 pm

Also . They are posting with

Enlarge this image Click to see fullsize

I have not resized the gifs . Ever . But if a gif is posted with

Enlarge this image Click to see fullsize

It will not be a gif .

Am I right ? I think so . So why is it doing that ?

That is occurring on both my PC and phone .

Up until today I could still post all of this with my PC . I am now not able to post gifs on my PC .
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 6:45 pm

Iam from my mobile
Posting problems posting GIFs in my mobile app 28bc0a10

Yes this image is not generating right

So i did a test with This image Posting problems posting GIFs in my mobile app 0f525210

Here is the url for you to try it
https://i.servimg.com/u/f28/11/40/02/06/0f525210.gif

Original url https://blog.commlabindia.com/wp-content/uploads/2019/07/animated-gifs-corporate-training.gif

Posting problems posting GIFs in my mobile app Animated-gifs-corporate-training

With my test image both ways upload or host seems ok with the gif
So i will say that the issue is that image or that site you picked
Maybe the image is way too big and servimg is automatically convert the image to jpeg
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 8:07 pm

Yes . That gif worked . On my PC . It also posted with


Enlarge this image Click to see fullsize

Isn't that unusual for a gif ? No matter .

Still no luck in mobile .

In this screenshot . The top one was posted by my PC .

The second one was posted by my phone via host & insert .

The third by my phone copy and paste .

Posting problems posting GIFs in my mobile app 3_trie10
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 8:11 pm

ok listen can i have a test account to your forum so I can post this gif image from my mobile
if yes please send me the test account information only by private message
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 8:53 pm

thank you

so posting my test image gif from my laptop and from my mobile to your forum either by uploading or hosting the image everything worked ok for me

the only issue I had is that your gif image from that site I cant tell why is converting from gif to jpg every time I try to upload it

I have to say that sometimes large images are converted from gif to jpg or png images might lose their transparency

i do not know if serving has filesize limits I will tag @Ape if he knows


another tip I want to inform you is always keep this option to no

Posting problems posting GIFs in my mobile app Scre2457
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Solved Re: Posting problems posting GIFs in my mobile app

Post by azwiz May 6th 2021, 9:00 pm

Okay yes I see all your successful attempts. And then I tried it myself and was successful as well. On my phone in the mobile app.

Posting problems posting GIFs in my mobile app Screen16

I just posted this from my phone as well

It looks like everything is working better now that I think I figured out that I was copy ing the URL incorrectly.

Thank you I will mark this solved.
I just posted this from my phone as well
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Solved Re: Posting problems posting GIFs in my mobile app

Post by skouliki May 6th 2021, 9:04 pm

Perfect
Thanks for posting the solution
Lets wait for Ape to answer my question and then if you are ok we can mark the thread as solved
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