#479 Newsletter problems

First topic message reminder :

Hello,

I open this topic for newsletters problems (example: some of your members do not receive your newsletter even if they are in archives)

We are trying to solve the problem

Best regards

Buttercup

Buttercup, one of my users said that when he sends a newsletter to test new message arrives to his email normally, but when he confirms the message and sends it to all members, members reported receiving no newsletter forum go...

See you!

A nice night to you!

My test forum has this issue I sent out a newsletter to an account I made and I haven't received the newsletter.

Not like it is a big deal for me but for other members it could be.

Shek wrote:Buttercup, one of my users said that when he sends a newsletter to test new message arrives to his email normally, but when he confirms the message and sends it to all members, members reported receiving no newsletter forum go...

See you!

A nice night to you!

A member can not send a newsletter.  Do you mean an administrator?

richard liggins wrote:

Buttercup wrote:Hello

For your information, NL appear on the savebox when they are sent. Otherwise, if they are a on our server waiting list they don't appear
We have to wait

Thanks  

Many thanks for coming on our forum and having a look for us..

I will get back when it appears

Hi

I received the NL yesterday night:

1st test:

2nd test:

Hi ButterCup

On the "Savebox"they are both showing as sent so that is good..

I had the first one but not the second one don't know if I was meant to get the second one.

Anyway what I have to understand that they use to be sent and received instantly which now isn't the case so patients required by me..

Once again thanks ButterCup for the time spent looking into this for me and the forum membership

Richie

Hi Richie,

Your welcome. If any questions feel free to ask!

Best regards

Hello Buttercup we have a problem on http://fishcrazyaquatics.4umotion.com/ the news letters are not getting to any of our members
Please read this thread
http://fishcrazyaquatics.4umotion.com/t1137p15-newsletter-10#10681
When Fishcrazy sends a NL its not getting to the members at all 

Ape

Hello APE

Did the newsletter appear in archive?
If it is the case the NL should be sent and the members should have received it

Im not sure as i Am only a Mod there but i will ask for you
as soon as he comes online as the site is closed for maintenance right now  

Thanks APE   

Newsletter Still NOT Out Only Test Newsletter Is Going Out But Also Not All The Time 

Hi all,

I've written about this before and thought I had it sorted but it's back. When we send out a newsletter to all of our 103 members we get a very high % pinged back to us as 'undelivered'.

This month it was 48.

We have asked all members concerned to check their email address in their profile and most have responded to say that their profile does indeed contain the correct e-mail address.

Yet we are still getting the same problem month on month.

We had no problems for the first 14 months, then without any obvious change, we have the problem every month now for the last six.

Please help us, as we feel out on a limb here not being able to communicate with our members en masse.

Hello

Could you please send me the list of email for which you receive an 'undelivered' message. Do they use the same email provider?

Thanks in advance for your answer

Regards

Butter

Hi Buttercup thanks for the reply.

Sorry not to get back to you earlier but I have been away for a few days.

List sent via PM

Hi there,

We seem to be having the newsletter problem on our forum too.  I tried to send two newsletters this morning, I received the test newsletter, but no members received theirs, nor is it appearing in the archives.

Our forum is located at www.moonalisaforums.com.

Thanks for your help

Hello there,

any update about this issue?

many other users are having this problem on the italian board

Hello,NL has not been sent over 5 times since last month sept 2 my members. pls help solve dis issue.www.forexgreenland.foruma.biz

Hello

The newsletters problem is due to the DataCenter migration. Thanks for reporting your problem here: https://help.forumotion.com/t135889-change-of-datacenter-report-bugs#915658

Hello all,

I received a newsletter from the french support forum, and actually the title of the mail was with "special character" with errors

Joyeuses fêtes de fin d'année !

Hope this is the right topic where to post

Hi Buttercup,

What's the current situation with the Newsletters?

I sent a newsletter yesterday Sunday, 1st March) to my forum members (phpBB3) and although I received the 'test' newsletter, I did not receive the actual newsletter afterwards. 

Neither did my members - which is a shame because the content was directly related to the first day of the month.

The newsletter has appeared in the Admin Panel - Newsletter - Tracking and Archives - with a date time stamp as follows:

Sun Mar 01, 2015 3:19 pm

Thanks for your help.

Hello Sophie,

Actually, the newsletter reception depends on other forums. For example, if a forum send a NL to 1000 users and you send a newsletter just after him, you have to wait that all users from the other forum receive the NL. So, your NL will be " on a waiting list"

Previously, when I sent a newsletter I received two mails.
Now I have one this morning and this afternoon I sent one.
But now get only one email is correct in this?

Edit.
State administrator panel as sent.
But nobody ontvagt newsletter.
From Saturday, this problem is already understand nothing more

Sorry but my englisch is very bad i do this with an translator

With me on forum does not work to send the newsletter. Two days ago I did the shipping and until now has not been realized. Do you know when this will be fixed? When system will work properly newsletter?

SophieDophs wrote:Hi Buttercup,

What's the current situation with the Newsletters?

I sent a newsletter yesterday Sunday, 1st March) to my forum members (phpBB3) and although I received the 'test' newsletter, I did not receive the actual newsletter afterwards. 

Neither did my members - which is a shame because the content was directly related to the first day of the month.

The newsletter has appeared in the Admin Panel - Newsletter - Tracking and Archives - with a date time stamp as follows:

Sun Mar 01, 2015 3:19 pm

Thanks for your help.

Buttercup wrote:Hello Sophie,

Actually, the newsletter reception depends on other forums. For example, if a forum send a NL to 1000 users and you send a newsletter just after him, you have to wait that all users from the other forum receive the NL. So, your NL will be " on a waiting list"

Thanks for your reply, Buttercup.

I fully understand the newsletter queue system, but I do not think this is the issue here.

32 hours after I sent that newsletter, it still was not received.  I don't believe it sat for 32 hours on a waiting list.

I sent the newsletter again, yesterday, but this time I sent it from another email address.  The newsletter was delivered within 20 minutes.

I shall continue to use my alternative email address for sending future newsletters.

Hello,

I just wanted to report that it appears I can not send out a newsletter either oh my forum. I wrote one out and tried to send it it then confirm it. After doing so I recieve this error message curtousy of my acp:

It appears in my save box the newsletter I ak trying to send not the archive or whatever and I have not recieved the newsletter myself either.
-Brandon

Hi @brandon_g

Can I ask did you send a test News letter to your self then go to and send a 2nd one right after ?
If yes this is why your getting your Error as the server will only let you send one in i think its 12 hrs

This is to stop spam Emails going from the system.

if no then i will make a report to the Pro Admin Buttercup

No only tried to send the one, I tried it once like a 2 weeks ago and never recieved the NL (didnt get the error message though), today I figured I will try re sending it and got the error message. This is the 1st I have EVER used the newsletter system. So there is no way there is anything that could have lost or remebered by Fm from my forum.

Hello @brandon_g can you please send me a test account with admin rights and link to your forum so i can run a really quick test then if this test comes back the same i will then pass this on to buttercup

Sure thing, if you want (i am on a tablet and out of valid email accounts) you can create an account I will give it temporary acp priviledges.

My forum link is in my profile (globe).

Hello @brandon_g i have ran some really easy tests and found the NL system to be working fine from my end i sent a news letter with no problem with the account you gave me in a pm

Please Note that This news letter was sent to your yahoo account of that test account only.

here is the screen shot to show the NL was sent


when filling out the news letter make sure you give the news letter A name and make sure you type at least 10 characters and maximum of 180 characters. then press the send button.

if you are still having a problem then please feel free to ask for more help and i will pass this on to the head staff members.

APE