SSL certificate does not cover domain with WWW

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Solved SSL certificate does not cover domain with WWW

Post by Tonight on August 4th 2019, 11:26 pm

Hello

I ran into an issue with SSL certificate. Everything went great with long URL (http://familyvastaneliit.forum.co.ee), I got my secure label. However, my custom domain (http://www.faval.eu) throws an error and browser says that it is not secure. If I remember correctly then it showed a common name mismatch error.

I think that SSL is not activated on my domain with WWW (I guess it is activated on faval.eu but not on www.faval.eu). However, I have been using WWW for 7 years.

Is it possible to activate it on my domain name with WWW instead?

(Right now I deactivated HTTPS because everyone was getting connection is not private and site is dangerous error alert)
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Solved Re: SSL certificate does not cover domain with WWW

Post by brandon_g on August 5th 2019, 12:53 am

Hello,

Did you get the custom domain after you got the ssl certificate? If so, that could be the problem, as the certificate is registered under the free domain and not the custom domain, thus creating an error.

-Brandon


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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 12:55 am

You should have added the SSL certificate after you added the domain name.  Is the domain name through Forumotion?


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 6:28 am

Hello, no, it has been connected since 2012. Domain name is through 3rd party.
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 6:32 am

Do you have the domain name connected now?  When I visit your forum, I do not see the domain name in the browser tab.


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 5:16 pm

It is connected. Users have to connect with domain to see it (not with long URL).

My problem is that certificate isn't installed on domain with WWW in front.
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 6:34 pm

When I used this, http://familyvastaneliit.forum.co.ee/ . it does not changed to the domain name in the browser.


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 7:32 pm

Yes, we kept long and domain name both, to get domain our users have to connect through that.

Current issue needs a dev's help I think. HTTPS is installed, however it is installed for https://example.com and not for https://www.example.com. We use www (only option in our 3rd party CNAME) and because it changes address to www, then my site shows certificate error in Chrome (domain name mismatch). Right now I disabled https (members could be afraid to connect), is there a chance to have https with www?
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Solved Re: SSL certificate does not cover domain with WWW

Post by APE on August 5th 2019, 9:32 pm

How long did you have the certificate installed for ?

It takes 24 to 48hrs to go over your forum and change everything from HTTP to HTTPS
also if google finds any address that is not safe on your forum it will show it as not safe.

Did you make sure all your images and links on your forum are all in HTTPS before installing the certificate.

I am asking this as i have a WWW. address with no problems at all.


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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 10:32 pm

What I meant is when you have a domain name and manually enter the long link, it should change to the domain name when you load your forum.  It is not doing that for me.  This could be the reason why the https is not working.


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 10:45 pm

I think it is related to https://faval.eu => https://www.faval.eu issue.

I did some screenshots.

Error in Safari (only with domain):
SSL certificate does not cover domain with WWW Screen12

Error reason (1 option is green, 2 are red):
SSL certificate does not cover domain with WWW Screen13
Certificate name does not match input.

SSL certificate does not cover domain with WWW Screen14
Long URL, everything is OK (which means pictures, scripts etc are fine).

SSL certificate does not cover domain with WWW Screen10
My domain. As you can see, HTTPS is installed for it, but I get error for not private website (redirect).

---
Did some research in ACP, in one place (spend credits if I remember correctly) is my domain displayed without www (not possible to edit, displayed as text):
SSL certificate does not cover domain with WWW Screen11

SSL certificate does not cover domain with WWW Screen12

SSL certificate does not cover domain with WWW Screen13

// Will add one more picture from my phone.
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 10:49 pm

Ok,  You are not understanding what I am saying.

For Example:  Go this forum and watch the browser tab - https://ztwds.forumotion.com/


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 11:00 pm

I do understand what you are saying but I don't think it is related to this issue. If I google my error, it gives me a lot of results pointing me towards missing www in https configuration.

SSL certificate does not cover domain with WWW CeXWrzj
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 11:03 pm

Have you checked here:  AP > General > Forum Address (Personalized Name)?


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 11:06 pm

(right now I disabled https because of the warning for users)

SSL certificate does not cover domain with WWW Screen15
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 11:08 pm

Can you edit it?


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 5th 2019, 11:10 pm

@SLGray wrote:Can you edit it?
I think I could delete it and then add it again. However it says:
"An external domain name configured via a CNAME does not have the option to force redirection of the forum's basic Internet address to the domain. The forum will respond on both addresses at once."
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 5th 2019, 11:21 pm

Ok.  I do not use a third-party domain name so we will wait to see what others have to say.


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Solved Re: SSL certificate does not cover domain with WWW

Post by brandon_g on August 6th 2019, 2:00 am

Ok the problem is very simple I think, we can not install a certificate on domains we do not control, which is why it is not working I think. I think I read when it first came out that https wont work on custom domains purchased outside of Forumotion, but I could be mistaken.

Edit: Here is the announcement topic: https://help.forumotion.com/t150649-order-a-ssl-certificate-for-a-custom-domain-name-is-now-possible , notice it says towards the bottom that we can not put an ssl certificate for a domain we do not control.


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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 6th 2019, 2:23 am

Read the part added by APE.


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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 6th 2019, 6:24 am

This is phase 2 post by Godfather, in phase 3 update it was made possible for everyone.
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Solved Re: SSL certificate does not cover domain with WWW

Post by APE on August 6th 2019, 5:08 pm

yes you can get a certificate hosted outside of FM
@The Godfather wrote:Dear users,

I am glad to announce you the phase 3 on Forumotion for the purchase of SSL certificate set up. Now, every Forumotion forum without exception can purchase a SSL certificate and switch to HTTPS ! Celebrate

No matter if your forum his hosted on your main domains or not, or if you have a custom domain name or not: you will ALL be able to purchase a SSL certificate and have a secure URL in HTTPS.

Process to purchase a SSL certificate is the same. For more information, read our tutorial.

If you have any issue, don't hesitate to ask on the dedicated support section.


Regards,
Forumotion staff

as long as your address is set up on your forum i can make a ticket for our team to take a look.

right now it's set up on your main address not your new domain.


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Solved Re: SSL certificate does not cover domain with WWW

Post by APE on August 6th 2019, 5:15 pm

I made a report @ 16:14:29 - 08.06.2019
I have asked for some one to reply here or i will get back to you on this as soon as i get news..


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Solved Re: SSL certificate does not cover domain with WWW

Post by brandon_g on August 6th 2019, 7:01 pm

@Tonight wrote:This is phase 2 post by Godfather, in phase 3 update it was made possible for everyone.

You are correct, I must have forgotten about the final phase, I apologize for that.

In that case, let us wait for the ticket Ape made for you to get a response.


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Solved Re: SSL certificate does not cover domain with WWW

Post by APE on August 8th 2019, 12:17 am

Hello @Tonight is this now fixed for you ?

my reply was from the head office
head office reply wrote:it's normal, he installed the CNAME after activating the certificate, so the certificate only includes its base url. he should have installed the CNAME first before installing the SSL certificate so both urls will be included in the certificate. we'll see what we can do


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Solved Re: SSL certificate does not cover domain with WWW

Post by The Godfather on August 8th 2019, 2:19 pm

hello,

the certificate is currently active on both url

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Solved Re: SSL certificate does not cover domain with WWW

Post by Tonight on August 8th 2019, 5:05 pm

Hello

Thank you guys for quick fix! Everything is working.

Have a great day.
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Solved Re: SSL certificate does not cover domain with WWW

Post by SLGray on August 8th 2019, 7:35 pm

Problem solved & topic archived.
Please read our forum rules:  ESF General Rules


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